ServiceNow SAM Developer - 176893

• Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and Hardware Asset Management (HAM) integrations.
• Implement software entitlement models, license metrics, normalization rules, and automated reconciliation processes.
• Design and develop asset lifecycle automation workflows including software request fulfillment, allocation, harvesting, reclamation, renewals, and retirement activities.
• Design, code, test, debug, document, and deploy scalable ServiceNow platform solutions.
• Develop and maintain Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, Service Portal components, and custom applications.
• Optimize CMDB relationships, data models, and asset management architecture to improve performance and data integrity.
• Execute data imports, transform maps, scheduled jobs, and integrations with third-party discovery, procurement, and vendor management systems.
• Develop dashboards, compliance reporting, audit reporting, and executive-level visibility into software licensing and asset utilization.
• Prepare technical design documentation and migrate update sets and scoped applications across development, test, and production environments.
• Perform unit testing, defect remediation, platform upgrade support, patch validation, and Automated Test Framework (ATF) testing.
• Leverage ServiceNow AI capabilities, including Now Assist and AI Agents, to improve operational efficiency and user experience.
• Collaborate with IT Asset Managers, Procurement teams, and ITIL process owners to translate business requirements into technical solutions.
• Develop runbooks, knowledge articles, technical documentation, and provide mentorship to team members.

• Active Secret Clearance
• Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, Software Engineering, Mathematics, Business, or a related field.
• Minimum of 6 years of professional experience, including at least 4 years of specialized software development experience.
• 8+ years of relevant experience preferred, or Master’s degree with 6+ years of relevant experience.
• Minimum of 4 years of hands-on ServiceNow development experience.
• Strong proficiency with JavaScript, Glide APIs, HTML, XML, and ServiceNow scripting frameworks.
• Experience with ServiceNow Flow Designer, IntegrationHub, REST/SOA integrations, and API development.
• Experience implementing and supporting ServiceNow SAM Pro, SaaS Management, ITAM, and HAM Pro capabilities.
• Strong understanding of CMDB architecture, software licensing, software compliance, and IT asset lifecycle management.
• Experience with data imports, transform maps, scheduled jobs, and enterprise integrations.
• Knowledge of Agile development methodologies and ServiceNow best practices.
• Demonstrated ability to work independently and provide technical guidance to team members.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM)
• ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM)

• Salary Range: $150,000 - $170,000 depending on experience
• Full Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave if Required by Law

Zachary Piper Solutions is currently seeking a ServiceNow SAM Developer to support the Air Force District of Washington (AFDW) ITSM Modernization Program based at Joint Base Andrews, MD . This position is a full-time role that will be onsite . As a ServiceNow SAM Developer, you will play a pivotal role in transitioning AFDW IT Service Management capabilities from BMC Helix to ServiceNow, helping deliver secure, automated, and mission-focused IT Asset Management (ITAM) and Software Asset Management (SAM) solutions that directly support Department of the Air Force operations.