IT Product Manager IV- Salesforce

• 6+ years designing and optimizing technology solutions and business processes as a Business Systems Analyst or implementation consultant for enterprise-grade applications
• Extensive experience administering, configuring, and documenting Salesforce solutions, including Sales Cloud, Service Cloud, and custom objects
• Hands-on experience with the broader GTM technology ecosystem, including sales engagement platforms (Outreach, Orum), conversation intelligence tools (Gong), customer messaging and live chat platforms (LivePerson), and similar third-party tools that integrate into the Salesforce data model
• Proven ability to synthesize requirements from multiple stakeholders, assess system impacts, conduct gap analyses, and develop process roadmaps
• Strong understanding of data structures, data migration, and data management within Salesforce, including how data flows across third-party tools and impacts reporting, segmentation, and sales targeting
• Experience defining and validating prototypes and executing system functional test plans
• Knowledge of Salesforce integrations with third-party tools via APIs and integration platforms; Salesforce development experience (Apex, Visualforce, Lightning) is a plus

Responsibilities

• Proven track record leading complex, cross-functional initiatives that span Product Management, Engineering, and GTM teams - translating product requirements into detailed technical specifications that engineering teams can act on with minimal ambiguity
• Skilled at partnering with Product Managers to refine and decompose requirements, and with Engineering leads to assess technical feasibility, surface dependencies, and sequence delivery
• Strong ability to sequence dependencies, communicate clear estimates, and guide teams through pivots while balancing experimentation with strategic investment
• Experience operating in Agile environments, contributing to sprint planning, story refinement, and acceptance criteria definition in close partnership with both PM and engineering
• Strong accountability for end-to-end solution design and delivery, cultivating partnerships across Product, Design, Analytics, Sales, and Customer Success

Education Required Bachelor’s degree in an IT-related or Engineering field.

Education Preferred Bachelor’s degree in an IT-related or Engineering field.