EUC Support Engineer

This is a hands-on technical role focused on ensuring business-critical applications, endpoint technologies, and workplace services remain stable, secure, and operational throughout migration and deployment activities. You will act as the senior escalation point for complex technical issues, working across infrastructure, security, deployment, and application teams to support the successful delivery of a major workplace transformation programme., * Provide Level 3 support for enterprise endpoint devices and applications across a complex IT environment.

• Act as the senior technical escalation point for application and EUC-related incidents.
• Design and implement technical solutions across the end-user computing landscape.
• Troubleshoot and resolve advanced application and endpoint issues.
• Support application readiness activities associated with device migration and workplace transformation projects.
• Investigate and remediate application compatibility issues across Windows environments.
• Coordinate application testing, validation, and user acceptance activities.
• Support software deployment, packaging, release management, and rollout activities.
• Work closely with EUC, Infrastructure, Networking, Security, and Project teams to resolve cross-functional technical challenges.
• Analyse logs, performance metrics, and system behaviour to perform root cause analysis.
• Support incident, problem, change, and release management processes in line with ITIL standards.
• Maintain technical documentation, support procedures, and knowledge base articles.
• Assist with application lifecycle management, upgrades, patching, and decommissioning activities.
• Support migration cutovers and deployment scheduling activities.
• Collaborate with third-party vendors and application owners to ensure successful onboarding and support.
• Ensure enterprise applications comply with organisational security and operational standards.

• Proven experience in a Level 3 EUC, Desktop Engineering, Workplace Technology, or Application Support role.
• Strong troubleshooting, diagnostic, and root cause analysis skills.
• Experience supporting Windows-based enterprise applications and endpoint platforms.
• Experience working on large-scale IT transformation, migration, or deployment programmes.
• Experience with application packaging and deployment processes.
• Strong understanding of ITIL-based support environments.
• Experience working in complex enterprise organisations with multiple stakeholders.
• Ability to manage competing priorities within fast-paced project delivery environments.
• Excellent planning, coordination, and communication skills.

Technical Skills

Experience with the following technologies is highly desirable:

• Microsoft Windows 10 & Windows 11
• Active Directory
• SCCM/Microsoft Endpoint Configuration Manager
• Citrix and VDI environments
• Application Packaging
• Endpoint Management Technologies
• Kiosk Mode and Secure Device Configurations
• Microsoft 365
• Group Policy
• Software Deployment and Release Management

Desirable Experience

• Experience working within pharmaceutical, biotechnology, life sciences, or other regulated industries.
• Exposure to GMP, GxP, or validated environments.
• Experience supporting device refresh, Windows 11 migration, or large-scale workplace transformation programmes.
• Familiarity with application validation and compliance-driven change controls.
• ITIL Foundation certification.