2nd Line EUC Support Engineer - Contract

• Provide Level 2 support for end-user devices and business applications
• Support device migration, deployment, and onboarding activities
• Assist with application packaging, readiness assessments, testing, and validation
• Troubleshoot application compatibility, performance, and user access issues
• Support software installations, upgrades, and deployment activities
• Work closely with deployment teams during migration and cutover periods
• Manage incidents, service requests, and change activities in line with ITIL processes
• Escalate complex issues to specialist Level 3 teams where required
• Maintain accurate support documentation, knowledge articles, and ticket updates
• Assist with endpoint refresh and hardware replacement programmes
• Coordinate with business users to support testing and user acceptance activities
• Identify recurring issues and contribute to continuous service improvement initiatives
• Liaise with third-party vendors and support partners as needed

Technologies:

• Active Directory
• Citrix
• Hardware
• Support
• ITIL
• ITSM
• Office 365
• ServiceNow
• Windows

• Previous experience in a Level 2 Desktop, EUC, or Application Support role
• Strong troubleshooting and root cause analysis skills
• Experience supporting Windows desktop environments within enterprise organisations
• Knowledge of Windows 10 and Windows 11, Active Directory, SCCM / Microsoft Configuration Manager, Citrix and/or VDI environments, and Microsoft Office 365
• Experience using ServiceNow or similar ITSM platforms
• Understanding of software deployment and endpoint support processes
• Ability to manage multiple priorities in a fast-paced project environment
• Excellent communication and customer-facing skills
• Experience supporting Windows 11 migration projects (desirable)
• Device refresh or hardware deployment experience (desirable)
• Application testing and validation experience (desirable)
• Experience within highly regulated or large-scale enterprise environments (desirable)
• ITIL Foundation certification (desirable)

Salary: £? - ? per year