3rd Line EUC Support Engineer

• Provide Level 3 support for enterprise endpoint devices and applications across a complex IT environment
• Act as the senior technical escalation point for application and EUC-related incidents
• Design and implement technical solutions across the end-user computing landscape
• Troubleshoot and resolve advanced application and endpoint issues
• Support application readiness activities for device migration and workplace transformation projects
• Investigate and remediate application compatibility issues across Windows environments
• Coordinate application testing, validation, and user acceptance activities
• Support software deployment, packaging, release management, and rollout activities
• Work with EUC, Infrastructure, Networking, Security, and Project teams to resolve cross-functional technical challenges
• Analyse logs, performance metrics, and system behaviour to perform root cause analysis
• Support incident, problem, change, and release management processes in line with ITIL standards
• Maintain technical documentation, support procedures, and knowledge base articles
• Assist with application lifecycle management, upgrades, patching, and decommissioning
• Support migration cutovers and deployment scheduling
• Collaborate with third-party vendors and application owners to support successful onboarding and service delivery
• Ensure enterprise applications comply with organisational security and operational standards

Technologies:

• Active Directory
• Citrix
• Support
• ITIL
• Microsoft 365
• Security
• Windows
• Office 365

• Proven experience in a Level 3 EUC, Desktop Engineering, Workplace Technology, or Application Support role
• Strong troubleshooting, diagnostic, and root cause analysis skills
• Experience supporting Windows-based enterprise applications and endpoint platforms
• Experience working on large-scale IT transformation, migration, or deployment programmes
• Experience with application packaging and deployment processes
• Strong understanding of ITIL-based support environments
• Experience in complex enterprise organisations with multiple stakeholders
• Ability to manage competing priorities in fast-paced project delivery environments
• Excellent planning, coordination, and communication skills
• Desirable experience with Microsoft Windows 10 and 11, Active Directory, SCCM / Microsoft Endpoint Configuration Manager, Citrix and VDI, application packaging, endpoint management technologies, kiosk mode and secure device configurations, Microsoft 365, Group Policy, and software deployment and release management
• Desirable experience in pharmaceutical, biotechnology, life sciences, or other regulated industries, including exposure to GMP, GxP, or validated environments
• Desirable experience supporting device refresh, Windows 11 migration, or large-scale workplace transformation programmes
• Familiarity with application validation and compliance-driven change controls
• ITIL Foundation certification is desirable

Salary: £? - ? per year