Systems Analyst

Operations Leadership Management Apple IPad Communication Microsoft 365 User Accounts Autodesk Revit Problem Solving Desktop Support Microsoft Teams Customer Service Computer Science Active Directory Hardware Support Systems Analysis Operating Systems Technical Support Help Desk Support Business Valuation Information Systems Endpoint Management Microsoft Windows 10 Smartphone Operation Software Installation Full Stack Development Business Transformation Android (Operating System) Zoom (Video Conferencing Tool), We are looking for a Systems Analyst I to join our West Coast IT team. This role provides day-to-day technical support for employees across multiple offices, with a primary focus on supporting West Coast users. The ideal candidate has strong desktop support experience, excellent customer service skills, and the ability to work independently while representing the IT team professionally., * Provide Tier 1/Tier 2 desktop support for Windows-based environments.

• Troubleshoot hardware, software, network, and connectivity issues.
• Manage help desk tickets through SysAid and provide support via phone, email, Teams, Zoom, and in-person interactions.
• Configure, deploy, and support Windows 10/11 devices, laptops, and peripheral equipment.
• Support user accounts, permissions, and group management within Active Directory and Office 365.
• Perform PC refreshes, new hire setups, software installations, and user data migrations.
• Maintain hardware and software inventory records.
• Create and manage device deployments and software packages using SCCM.
• Monitor and maintain backup, antivirus, and endpoint management solutions.
• Assist with IT projects, including Windows 11 upgrades and company-wide hardware refresh initiatives.
• Support mobile devices, including iPhones, iPads, and Android devices.
• Travel to regional offices as needed (typically monthly or bi-monthly)., * Desktop Support
• Windows 10/11
• Active Directory
• SCCM
• Office 365
• White-Glove Support
• Hardware Deployments
• Azure

Environment

• Supporting 800-900 employees across multiple U.S. offices.
• Windows-based environment with desktop, laptop, and mobile device support.
• Mix of operational support, hardware refreshes, and project-based IT work.

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 2-5 years of experience in Desktop Support, Help Desk, or Systems Support.
• Strong knowledge of Windows 10/11 operating systems and PC hardware.
• Experience with Active Directory, Office 365, SCCM, and Azure.
• Basic networking knowledge, including wired and wireless troubleshooting.
• Strong problem-solving, communication, and customer service skills.
• Ability to manage multiple priorities and work independently.
• Comfortable lifting and deploying computer equipment up to 50 lbs.
• Willingness to travel and work occasional overtime when needed., * Experience supporting Autodesk applications such as Revit and AutoCAD.
• Familiarity with Microsoft Teams and Zoom administration/support.
• Experience in professional services, engineering, or multi-office environments., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.