Tech Support Manager

Description We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings.

Responsibilities:

• Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner.

• Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders.

• Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly.

• Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime.

• Administer Active Directory tasks such as user account management, permissions updates, and access support.

• Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need.

• Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies.

• Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand. Requirements * At least 5 years of experience in technical support, field support, or a similar hands-on IT role.

• Working knowledge of Active Directory administration and user support processes.

• Experience supporting computer hardware, desktop devices, and peripheral equipment.

• Proficiency with Microsoft Windows 10 troubleshooting and end-user support.

• Strong foundational troubleshooting skills across software, hardware, and connectivity issues.

• Background in deskside support within a fast-paced operational environment.

• Ability to work onsite in Pittsburgh, Pennsylvania and support both IT and plant-related technology needs. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.