IT Support Specialist II

Top Skills

• Desktop/Deskside Support
• Microsoft 365 Administration
• Entra ID (Azure AD)
• User Provisioning & Group Management
• Windows 10/11 Support
• Customer Service & Troubleshooting

Responsibilities

• Provide onsite and remote support for Windows devices, Microsoft 365 applications, printers, mobile devices, and meeting room technology.
• Troubleshoot hardware, software, connectivity, and access issues.
• Administer Microsoft 365, Entra ID, Exchange Online, Teams, OneDrive, and SharePoint.
• Handle user provisioning, password resets, group changes, onboarding, and offboarding.
• Deploy and support laptops, desktops, and mobile devices.
• Document issues and resolutions within the ticketing system.

• 5+ years of Desktop Support, Service Desk, or Help Desk experience.
• Hands-on Microsoft 365 administration experience.
• Entra ID (Azure AD) administration experience.
• Experience supporting Windows 10/11 environments.
• Strong customer service and communication skills.
• Experience supporting executive or high-visibility users.
• ITIL familiarity.

Nice to Have

• Microsoft Intune
• Microsoft Defender
• macOS Support
• A+, Microsoft, or ITIL certifications, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.