IT Technician

n-Lorem is seeking a dependable, service-oriented entry-level IT Technician to provide onsite technology support for staff across the foundation. This part-time role is ideal for someone early in their IT career who enjoys solving problems, helping people, and learning in a hands-on office environment. The IT Technician will assist with computer setup and deployment, day-to-day technical support, meeting room technology, new hire onboarding, employee separation support, and accurate tracking of assigned equipment and support activities. This position will be the onsite contact for the organizations technical support, answering incoming phone calls, emails and maintaining system backup, with understanding, compassion and a sense of urgency. The role reports to and works collaboratively with the Sr. Director of Informatics to ensure the organization’s technology systems remain secure, reliable, and effective. The IT Technician must build positive internal and external relationships., Customer Service & Technical Support:

*Assist with onsite computer configurations, deployments, and technical support for staff across the foundation.

*Provide responsive day-to-day support for computers, peripherals, software, printers, and basic network connectivity issues.

*Document support requests, troubleshooting steps, equipment assignments, and completed work clearly and accurately.

*Escalate complex technical issues to the appropriate internal or external IT support resources.

*Represent the IT function with professionalism, patience, and a helpful approach when supporting staff and visitors.

Computer Deployment & End User Technology:

*Set up, configure, and troubleshoot workstations, laptops, monitors, docking stations, phones, printers, and related office

technology.

*Ensure equipment is properly inventoried, tagged, and documented.

*Manage the issuing, tracking, and return of flash drives and related removable media.

*Maintain clean and organized technology storage and inventory areas.

New Hire & Offboarding Support:

*Provide computer technical support and basic technology training during new hire orientation.

*Prepare computers, accounts, applications, and access permissions.

*Conduct new hire technology orientation and training.

*Assist with employee equipment return, coordinating access changes, and preparing devices for reassignment.

*Maintain onboarding and offboarding checklists and documentation.

*Partner with Human Resources and department managers to ensure timely provisioning and deprovisioning of technology

resources.

Meeting Room & Collaboration Technology Support:

*Provide cross-foundational support for conference rooms, meeting technology, and audiovisual equipment.

*Assist with meeting setup, testing, troubleshooting, and facilitation.

*Train staff on meeting room technology and collaboration tools.

*Ensure meeting rooms remain operational and technology-ready.

*U.S. work authorization required; visa sponsorship is not available.

*Entry-level technical knowledge of Windows computers, Microsoft Office, common business applications, and peripheral

devices.

*Strong customer service skills with the ability to explain technical information clearly, patiently, and professionally.

*Curiosity and willingness to learn new systems, follow established procedures, and ask questions when guidance is needed.

*Ability to prioritize tasks, manage time effectively, and respond to day-to-day support needs.

*Strong attention to detail when documenting issues, tracking equipment, and completing support tasks.

*Ability to lift, move, and set up standard office technology equipment as needed.

*Familiarity with Microsoft 365, SharePoint, and WordPress is a plus.

*High school diploma or equivalent required; coursework, certification, or hands-on experience in information technology is

n-Lorem offers a competitive benefits package including medical, dental, vision, 403(b), 4 weeks paid vacation, paid sick time, life insurance, employee assistance program. n-Lorem is a small foundation with an extraordinary mission, to provide hope and potentially help to nano-rare patients today. Every employee in our organization is a significant contributor to this mission. We know that our work could have a profound impact on the life of a patient today.

Though n-Lorem is pioneering a novel non-profit model, to provide personalized experimental ASO treatments for free, for life to patients with the rarest of mutations (nano-rare), we are functionally a biotechnology company. We have a large and growing portfolio of ASO medicine discovery programs, ASO medicines in development and multiple clinical programs.

With a seasoned leadership team and strategic partnerships, the n-Lorem Foundation provides the framework, funds and access for nano-rare patients who are amenable to our technology to receive personalized ASO medicines for free, for life. We hope that you will consider joining us as we strive to change the world, one nano-rare patient at a time.

If you are an IT professional with entry-level IT Technician experience and would like to join a cohesive, experienced team committed to the belief that we can change the world one patient, one family at a time, we may have a position for you.