Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Languages

English, German

Job source

www.studentjob.at

Tech stack

Microsoft Windows Apple Mac Systems Business Software Desktop Computing Network Troubleshooting Network Connections Software Engineering Laptops

Job description

• Technical Support: Provide prompt IT support to VIP and executive users, troubleshoot hardware and software issues on desktops, laptops, and mobile devices, resolve network connectivity and printer problems, and conduct daily morning checks to ensure all meeting rooms are fully functional.
• Incident Management: Log, prioritize, and resolve service requests through the IT service management system, and escalate complex issues to the appropriate team or vendor when necessary.
• IT Asset Management: Procure and dispose of IT devices following audit policies, configure new hardware and software, manage video conferencing equipment, and ensure security compliance (such as patching).
• Proactive Support & Communication: Provide one-on-one user training and assist with new employee onboarding, proactively monitor VIP user systems, and maintain regular communication regarding resolution progress.
• Documentation & Compliance: Maintain accurate documentation of all support activities, generate performance reports, and strictly adhere to company IT policies, security standards, ITSM standards, and the Corporate QHSE Manual.

Requirements

• A minimum of 5 years of experience in IT support, with at least 2 years supporting executive or VIP users.
• Proficiency in Windows and Mac operating systems; strong knowledge of Microsoft Office Suite, business applications, and video conferencing tools; and familiarity with network troubleshooting and mobile device management.
• ITIL, CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certifications are considered a plus.
• Excellent communication, interpersonal, and analytical skills; the ability to work in a dynamic and multi-cultural environment; and fluent command of both oral and written English and German

About the company

BCIC Swiss GmbH

Best Connect International Company is looking for a ( Scheduled Visit

On-site) “IT End User Support” in Switzerland.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.studentjob.at

Prepare application

• Draft this with your agent
• Open in Claude
• Open in ChatGPT
• Copy prompt