IT Helpdesk /End User Support Engineer Level -1 (Full-Time Positon)

ADVANCE GLOBAL IT SUPPORT

Salzburg, Austria

3 months ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Compensation

€56,000.0 - €61,600.0

Working hours

Regular working hours

Languages

English, German

Job source

at.indeed.com

Tech stack

Microsoft Windows Active Directory Configuration Management Multi-Factor Authentication System Center Configuration Manager Single Sign-On Software Troubleshooting Peripherals Microsoft InTune Patch Management Servicenow

Job description

The IT Support/EUC Support Engineer will provide onsite technical support, troubleshooting, and maintenance for end-user computing devices and peripherals. The role includes incident resolution, hardware/software support, connectivity troubleshooting, and ensuring SLA compliance., * OS Deployment, Imaging & Re-imaging

SCCM Administration & Device Deployment
Microsoft Intune Device Management
Active Directory User & Group Management, Group Policy Objects (GPOs)
Microsoft 365 Support & Administration
Multi-Factor Authentication (MFA) Configuration & Support
Single Sign-On (SSO) Administration & Troubleshooting
Incident & Service Request Management using ServiceNow
Desktop, Laptop & Peripheral Break/Fix Support
Hardware Installation, Configuration & Troubleshooting
Software Installation, Updates & Patch Management
End-User Technical Support and Issue Resolution
Coordinate with Remote Support Teams when required

Requirements

German and English proficiency at minimum B2 level
Eligible to work full-time in Austria
Strong troubleshooting and end-user support skills, * Experience with Windows OS Deployment, Imaging & Re-imaging
Hands-on experience with SCCM and Microsoft Intune
Strong knowledge of Active Directory and GPOs
Experience supporting Microsoft 365
Experience with MFA and SSO
Experience using ServiceNow or similar ITSM tools
Strong troubleshooting and communication skills
Ability to provide professional onsite support independently.

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