IT Helpdesk /End User Support Engineer Level -1 (Full-Time Positon)

The IT Support/EUC Support Engineer will provide onsite technical support, troubleshooting, and maintenance for end-user computing devices and peripherals. The role includes incident resolution, hardware/software support, connectivity troubleshooting, and ensuring SLA compliance., * OS Deployment, Imaging & Re-imaging

• SCCM Administration & Device Deployment
• Microsoft Intune Device Management
• Active Directory User & Group Management, Group Policy Objects (GPOs)
• Microsoft 365 Support & Administration
• Multi-Factor Authentication (MFA) Configuration & Support
• Single Sign-On (SSO) Administration & Troubleshooting
• Incident & Service Request Management using ServiceNow
• Desktop, Laptop & Peripheral Break/Fix Support
• Hardware Installation, Configuration & Troubleshooting
• Software Installation, Updates & Patch Management
• End-User Technical Support and Issue Resolution
• Coordinate with Remote Support Teams when required

• German and English proficiency at minimum B2 level
• Eligible to work full-time in Austria
• Strong troubleshooting and end-user support skills, * Experience with Windows OS Deployment, Imaging & Re-imaging
• Hands-on experience with SCCM and Microsoft Intune
• Strong knowledge of Active Directory and GPOs
• Experience supporting Microsoft 365
• Experience with MFA and SSO
• Experience using ServiceNow or similar ITSM tools
• Strong troubleshooting and communication skills
• Ability to provide professional onsite support independently.