IT Operations Coordinator

• Oversee daily IT operations together with internal IT support and ensure clear prioritization and escalation handling
• Act as main interface and coordinator for the external IT service provider
• Lead implementation of IT initiatives (e.g. VPN, password manager, cybersecurity tools, MDM, backup and monitoring solutions)
• Manage IT infrastructure topics such as networks, access rights, and system setup in collaboration with providers
• Define and improve IT processes (onboarding, access management, device lifecycle, support workflows)
• Coordinate cybersecurity measures including assessments, audits, and awareness initiatives
• Manage software landscape and licenses, including engineering tools and enterprise systems
• Support introduction and rollout of new software solutions across departments
• Ensure documentation, transparency, and basic governance across IT systems
• Identify opportunities to improve efficiency through digital tools and automation
• Lead, support, and develop the internal IT Support function, ensuring effective prioritization, knowledge transfer, and continuous improvement
• Manage and continuously optimize collaboration with external IT service providers, ensuring service quality, cost efficiency, and gradual development of internal capabilities

• Degree in IT, Engineering, or related field
• 5+ years of experience in IT operations, infrastructure management, IT project management, or similar role
• Experience working with external IT service providers and managing vendors
• Solid understanding of IT infrastructure, networks, and cybersecurity principles
• Experience with enterprise software and license management
• Experience in a manufacturing, engineering, aerospace, or technology environment is advantageous
• Familiarity with engineering or simulation software environments is an advantage
• Fluent in English; German proficiency (B2 or higher) is highly desirable due to regular interaction with local stakeholders, * Strong project management and execution skills with ability to handle multiple parallel topics
• Business-oriented mindset with the ability to align IT decisions and investments with company objectives and operational needs
• Structured and pragmatic approach to problem solving
• Ability to translate business needs into IT solutions
• Strong stakeholder and vendor management skills
• Hands-on mindset with ownership mentality
• Clear communication and ability to create alignment across teams
• Compliance with company standards and quality requirements

As ANAVIAcontinues its rapid growth, we are seeking an IT Operations Coordinator who is eager to contribute to the future of unmanned aviation.