Housing IT Applications Support Manager

• Manage and support housing IT applications to ensure reliable day-to-day operations and service continuity.
• Provide technical support and resolve application-related incidents, issues, and system errors.
• Maintain the effective operation, performance, and availability of housing systems and associated services.
• Support end users with application queries, investigate technical problems, and provide timely resolutions.
• Work collaboratively with technical teams and relevant stakeholders to investigate issues and maintain service quality.
• Help ensure housing applications meet the Council’s operational requirements, policies, and service standards.
• Support the maintenance and effective use of housing applications, including MRI Housing One, TM Connect, Asprey Asset, and Microsoft Dynamics 365 (D365) CRM, as applicable., * Do you have experience troubleshooting application issues and providing technical support to end users? Please briefly describe your experience.

• Expert knowledge of at least one of the following housing applications: MRI Housing One, TM Connect, Asprey Asset, or Microsoft Dynamics 365 (D365) CRM.
• Strong application support, technical troubleshooting, and problem-solving skills.
• Ability to investigate application issues and support the effective operation of housing IT systems.
• Excellent communication skills, with the ability to work effectively with technical teams, stakeholders, and end users.
• Eligibility to work in the UK, supported by verified documentation.
• Ability to complete all required pre-employment checks and Council compliance documentation.

Desirable Requirements:

• Experience supporting housing applications within a local authority, Council, or public sector organisation.
• Experience working with housing management systems and related business processes.
• Familiarity with Council IT policies, confidentiality requirements, information governance, and data protection practices., * housing IT applications: 3 years (required)

• Are you available to start ASAP for the 3-month contract (26 October 2026 - 25 January 2027), work 36 hours per week on-site at Kensington Town Hall, London, Monday to Friday, 9:00 am-5:00 pm, and agree to the advertised pay rate of £29.21 per hour?