IT Support Analyst

• Be the first point of contact for IT support
• Provide high-quality assistance across macOS, iOS, Microsoft 365, Entra ID (Azure AD), Meraki wireless, Cisco AnyConnect VPN, cloud technologies, and AV systems
• Support VIP incidents, requests, and changes
• Work closely with users in a customer-focused and proactive manner

Technologies:

• Azure
• Cloud
• Cisco
• Support
• LAN
• macOS
• Microsoft 365
• VPN
• iOS
• Office 365, We are a user-focused IT team reporting to the Head of IT. We are hiring an IT Support Analyst / Service Desk Engineer on a contract-to-permanent basis, with a strong focus on macOS. The role offers the opportunity to support a broad range of technologies, including macOS, iOS, Microsoft 365, Entra ID (Azure AD), Meraki wireless, Cisco AnyConnect VPN, cloud technologies, and AV systems, with occasional travel to other sites as needed.

• Technically strong and personable
• Main area of expertise in macOS
• Self-motivated, organised, and comfortable working autonomously
• Ability to take ownership of issues through to resolution
• Ability to explain technical matters clearly to users
• macOS and iOS support experience
• Familiar with service desk tools
• Familiar with networking concepts such as LAN/WAN configuration
• Familiar with AV equipment, including Smart-TV
• Knowledge of Microsoft 365 environments
• Clean UK driving licence required, as occasional travel to other sites will be necessary