Field Engineer [IT/AV/Networks]

We’re working with a growing, London-based Managed Service Provider (MSP) specialising in IT support, networking, AV and workplace technology across commercial offices and flexible workspace environments., They’re looking for a hands-on Field Engineer to join their technical team, supporting customers across Central London.

This is a varied role combining 1st/2nd Line IT support, networking, onsite troubleshooting and meeting room technology.

You don’t need to be an AV specialist. They’re looking for a practical, technically capable IT Engineer who enjoys getting out to customer sites, solving problems and learning new technologies.

The Role

• Deliver onsite and remote 1st/2nd Line IT support.
• Troubleshoot Windows, macOS and Microsoft 365 environments.
• Support Microsoft Intune, Entra ID and device configurations.
• Diagnose networking, Wi-Fi and connectivity issues.
• Troubleshoot meeting room AV and video conferencing equipment.
• Support Logitech, Yealink, Lightware and other AV platforms.
• Install and maintain monitors, displays, cameras and projectors.
• Assist with office moves, IT installations and equipment upgrades.
• Manage support tickets, customer updates and technical documentation.
• Attend customer sites across Central London.
• Work alongside experienced engineers on installations and fit-outs., You’ll start the day with a short team meeting, review your tickets and schedule customer visits across Central London.

The emphasis is on troubleshooting, taking ownership of problems, delivering excellent customer service and keeping workplace technology running smoothly.

• Previous experience in an IT Field Engineer, IT Support Engineer, Desktop Support or 2nd Line Support role.
• Strong troubleshooting skills across Windows and Microsoft 365.
• Good knowledge of macOS and general end-user support.
• Exposure to Microsoft Intune and Active Directory / Entra ID.
• Basic networking knowledge, including TCP/IP, DNS, DHCP and Wi-Fi.
• Some hands-on experience with AV, meeting rooms or video conferencing equipment.
• Comfortable with hardware installation and practical onsite work.
• Excellent communication and customer service skills.
• A proactive, reliable attitude and willingness to learn.

Experience within an MSP, AV integrator or customer-facing field support environment would be advantageous.