IT Desktop Support Engineer

Allied Digital service

Liverpool, UK

about 1 month ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

£29,000.0

Working hours

Regular working hours

Job source

uk.indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems JIRA Computer Networks Linux Domain Name System (DNS) Monitoring of Systems Virtual Private Networks (VPN) Local Area Networks Microsoft Office System Center Configuration Manager

+13 more

Windows Servers Software Deployment Software Engineering TCP/IP Transmission Control Protocol (TCP) Enterprise Software Applications Software Troubleshooting Peripherals Firewalls (Computer Science) Computer Equipment Laptops Servicenow User Accounts

Job description

Deliver first-line technical support via help desk platforms such as ServiceNow and Jira, addressing user queries efficiently and professionally.
Troubleshoot and resolve issues related to desktop hardware, including PCs, laptops, printers, and peripherals.
Support and maintain Windows (including Windows Server), macOS, and Linux operating systems across organisational devices.
Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates.
Configure and support network components such as LAN, VPNs, DNS, TCP/IP protocols, firewalls, and switches to ensure secure connectivity.
Assist with software troubleshooting for applications including Microsoft Office suite and specialised organisational tools.
Monitor system performance, perform routine maintenance tasks, and implement updates or patches as required.
Collaborate with the IT team to improve existing infrastructure, document procedures, and contribute to ongoing projects.
Maintain security standards by managing firewalls, VPN access, and other protective measures in line with organisational policies.

Requirements

Proven experience in desktop support or IT support roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux).
Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols.
Familiarity with enterprise management tools including SCCM, BMC Remedy, ServiceNow, Jira, and Active Directory.
Experience supporting Microsoft Windows Server environments alongside client OS platforms.
Strong troubleshooting skills related to software issues within Microsoft Office applications and other enterprise software.
Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
Ability to work independently or as part of a team in a fast-paced environment while prioritising tasks effectively.
Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCITP), or similar are desirable but not essential.

This position is ideal for motivated individuals seeking to expand their expertise in IT support within a professional setting that values continuous learning and development., * IT Desktop Support : 5 years (required)