IT Support Engineer (1st/2nd Line)

• Provide first- and second-line desktop, laptop, and mobile device support to users across the business
• Diagnose and resolve hardware, software, and connectivity issues
• Manage user accounts, permissions, and security groups in Microsoft Entra ID and Microsoft 365
• Support onboarding and offboarding, including device deployment and account provisioning
• Administer and support Microsoft Intune-managed devices
• Assist with endpoint configuration, patching, and compliance management
• Support users of Microsoft Teams, Exchange Online, and SharePoint Online
• Troubleshoot network connectivity across LAN, Wi-Fi, and remote access services
• Maintain accurate documentation and knowledge base articles
• Participate in technology improvement projects as required

Technologies:

• Active Directory
• Aruba
• Azure
• Cloud
• Cisco
• Hardware
• Support
• LAN
• Microsoft 365
• Microsoft Intune
• Mobile
• Network
• PowerShell
• Security
• SharePoint
• TCP/IP
• VMware
• Veeam
• Windows
• Office 365

• At least two to three years of experience in an IT support or service desk environment
• Strong working knowledge of Microsoft 365, Windows 10/11, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft Intune
• Experience supporting desktop, laptop, and mobile devices
• Basic networking knowledge, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting
• Excellent customer service and communication skills
• Ability to prioritise workload and manage multiple support requests simultaneously
• Desirable: experience with Microsoft Autopilot and PowerShell scripting
• Desirable: experience with Microsoft Teams Phone and SharePoint administration
• Desirable: experience with VMware or Veeam Backup and Replication
• Desirable: experience with Aruba, Cisco Meraki, or UniFi networking
• Desirable: cybersecurity awareness or related certifications
• Desirable: experience in a Microsoft cloud-first environment
• Candidates who have begun taking ownership of technologies such as Intune, Autopilot, Microsoft 365 administration, endpoint management, or infrastructure improvement projects are particularly encouraged to apply

We are recruiting on behalf of a well-established business based in Waterbeach, Cambridgeshire, for a temporary, ongoing IT Support Engineer position within a small, high-performing IT team. The role offers scope to broaden experience beyond a traditional service desk and develop across infrastructure and cloud technologies. The rate is £13.50-£17.00 per hour, depending on experience. This is a full-time role, Monday to Friday, with hybrid working available for up to two days per week from home. We aim to respond to all applicants; if you have not heard from us within 10 days, please assume your application has been unsuccessful on this occasion.