IT Support Engineer

My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services with specific knowledge on high spec hardware while providing a flexible approach to a wide range of IT related tasks., Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network. Troubleshoot and resolve issues related to M365, Active Directory and Windows 11. Own hardware incidents from diagnosis through repair or replacement. Own the process end to end with Joiners Movers Leavers within the business. Diagnose and resolve network connectivity and troubleshooting issues. Contribute to technology updates and develop ITIL best practices. Providing support with additional IT projects. IT Support Engineer Experience/Technologies

Must have experience troubleshooting and repairing hardware issues. Must understand Windows 10/11 operating system - Administration and support Microsoft Stack including Office 365 and Intune - Administration and support Active Directory - Administration and management Using ticketing system to respond to portal requests - User support Experience in a creative environment within the Gaming / Film / TV sector is very desirable. The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester.