Deployment and Support Engineer (German speaker)

In order to support this plan, we are recruiting a Customer Deployment and Support Engineer. Are you ready to take on a pivotal role where your skills in project deployment and technical support will make a real impact? Join us on a mission to redefine excellence in EMEA - Northern Europe.

Main activities

Project Delivery:

• Lead internal project kick-off meetings, Factory integration and project delivery ensuring alignment across teams,
• Manage project deployment schedules, optimizing efficiency,
• Identify project risks and develop comprehensive mitigation plans,
• Foster and maintain strong relationships with customers,
• Regularly report project progress to management, proactively identify and address issues that could impact project success.

Customer Support:

• Deliver multichannel (Phone, e-mail, chat and onsite) technical support to customers,
• Manage incidents from submission to resolution, ensuring timely and effective solutions,
• Conduct in-depth analysis of technical issues reported by customers,
• Elaborate and replicate issues in test platforms to facilitate efficient problem resolution,
• Manage CRM (Jira) database: incident tracking and management,
• Validate new features, patches and hot fixes with customers,
• Contribute to the continuous improvement of the support process.

Project Deployment:

• Perform the Factory Acceptance Test,
• Verify interoperability between Ateme solutions and customer ecosystems,
• Deploy platforms in customer infrastructures,
• Generate comprehensive project and maintenance documentation,
• Prepare and deliver technical training sessions to key customers,
• Manage Site Acceptance Tests,
• Create and maintain technical notes for our product knowledge base,
• Contribute to the improvement of project deployment processes,
• Provide internal support to other teams, particularly in pre-sales activities.

Do you have experience in Virtualization?, * Engineering diploma in computer science or related technical fields,

• Fluent German and fluent English are required; any other languages are a plus,
• Mid to senior technical experience in customer support and deployment and/or R&D,
• Strong skills in Linux Administration,
• Good understanding of Networking (TCP/IP, VLAN, Multicast, Wireshark),
• Good technical skills in container virtualization (docker), Kubernetes and Cloud deployment solutions,
• Cultural Knowledge on video streaming protocols and digital video,
• Strong verbal and written communications skills with an ability to navigate and communicate at all levels,
• Good problem investigation and solving skills,
• Ability to work within a multi-cultural team and travel in different EMEA countries.

If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams.

Ateme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix.

Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue.

Guided by a robust CSR policy, we are committed to make the entertainment and video experience captivating, greener, accessible to everyone, as well as promote our employees’ well-being and ethical business practices.

At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions.

Join our international team for an exciting journey in shaping the future of video!