Console Operator II - 1st Shift

The Console Operator II supports functional and business managers with daily delivery of transmission files across multiple and/or complex processing platforms while also handling basic problem solving and troubleshooting and support activities. Assist with end-to-end process and workflow management review to develop and implement potential changes to assist with maximizing productivity and efficiency.

• Cut off, balance, create, send, acknowledge, validate files; may reconcile physical batches and/or pull Non-Conforming Items and send to the banks
• Monitor activity across multiple and/or complex environments including front end and back-end applications to ensure that all applications are performing as expected, audit guidelines are adhered to, and client SLA’s for timeliness and accuracy are met on a daily basis. This includes all Image RPS, and peripheral remittance applications, Image Archive management and maintenance. Resolves issues as they arise.
• Research and respond to internal/external client inquiries within established turnaround times. Escalate issues as needed.
• Manage downtime with applications and perform troubleshooting exercises, including identification of issues, escalation to management and various support teams and communication of issues recovery and status.
• Research and handle basic production issues including real time processing issues as well as transactional research and decisioning of payments and files. Fix failures and send files that have been resolved. Support site maintenance events and recovery from network events including server patching. *

• High School diploma/GED
• 3 years of Remittance processing, financial operations, or related experience
• 1 year of experience with file transmission and related resolution acumen
• Moderate knowledge of Remittance applications (Image, RPS, LOPS, LCU, LTA, R360)
• Moderate level of experience with email and Microsoft Office applications (Word, Excel) Windows Operating System familiarity/knowledge - basic file navigation *

Preferred Qualifications:

• 4 years of Remittance processing, financial operations, or related experience 2 years of experience at a level I Console Operator, or equivalent experience *

Additional Basic Qualifications:

Must be 18 years of age or older

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why. *

Shift: 1st, Monday - Friday 9:00am - 5:30pm, The compensation range for this position is $22.50 - $23.50 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity., In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.