VDI Engineer

Paladin / SNI Technology is seeking an experienced Virtual Desktop Infrastructure (VDI) Engineer to support a secure, mission-critical federal environment. This individual will provide engineering, administration, and operational support for enterprise virtual desktop systems, ensuring secure, reliable, and high-performing services for a large end-user population.

The ideal candidate will have extensive experience with VMware virtualization technologies, enterprise VDI deployments, system optimization, and cybersecurity compliance within complex, multi-network environments.

This position will play an important role in the planning, deployment, maintenance, and continuous improvement of virtual desktop services while collaborating with infrastructure, networking, and cybersecurity teams., * Engineer, plan, deploy, test, and maintain VMware-based virtual desktop infrastructure and supporting technologies.

• Implement and support enterprise VDI solutions serving 500+ desktop and VPN users across multiple network environments.
• Support major infrastructure installations, system upgrades, and technology modernization initiatives.
• Coordinate with vendors and technical teams to investigate and resolve network disruptions and performance issues.
• Develop testing strategies, execute validation activities, and document technical findings.
• Troubleshoot escalated technical incidents and provide advanced support for complex VDI issues.
• Provide technical guidance, training, and knowledge transfer to Tier 2 support personnel, help desk teams, and end users.
• Manage incident and change requests through an enterprise IT service management platform, including troubleshooting, remediation, and approved system changes.
• Maintain current knowledge of relevant virtualization hardware, software, and emerging technologies.
• Develop and maintain technical procedures, disaster recovery documentation, and operational playbooks.
• Create and maintain a centralized VDI knowledge repository using SharePoint.
• Collaborate with government stakeholders, industry partners, and other technical organizations to identify and implement VDI best practices.
• Participate in special projects, capacity planning, performance optimization, and infrastructure lifecycle management., * VDI & Virtualization: VMware Horizon, VMware vSphere, virtual desktop deployments, application pools, connection servers, and related virtualization components.
• Windows Environments: Windows desktop operating systems, user profile management, application delivery, and virtual desktop image administration.
• Networking: TCP/IP, DNS, DHCP, load balancing, and network troubleshooting as they relate to virtual desktop operations.
• Security & Compliance: Cybersecurity controls, information assurance policies, and secure configuration practices for virtualized infrastructure.
• Systems Administration: VDI provisioning, configuration, patching, updates, image management, and virtual machine lifecycle maintenance.
• Monitoring & Troubleshooting: Performance monitoring, log analysis, root-cause investigation, and resolution of complex system issues.
• Documentation: Standard operating procedures, system configuration records, change documentation, technical playbooks, and disaster recovery plans.
• Collaboration & Support: Working across infrastructure, networking, and cybersecurity teams while communicating technical information to diverse stakeholders.
• Optimization: Capacity planning, infrastructure enhancements, performance tuning, and continuous improvement of enterprise VDI services.

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related technical discipline.
• At least 5 years of experience implementing, administering, and supporting VDI environments.
• Demonstrated expertise designing, configuring, and maintaining enterprise virtualization technologies supporting desktop and VPN users.
• Active TS/SCI security clearance.
• Experience working with VMware Horizon and VMware vSphere in enterprise environments.

Preferred Certifications

• VMware Horizon 8.x Professional certification.
• VMware Certified Professional - Desktop Management (2023) or equivalent relevant VMware desktop virtualization certification.

Technical Skills & Expertise