IT Help Desk Associate

Under the supervision of the IT Help Desk Supervisor, the IT Help Desk Associate plays a critical role in ensuring that HealthSnap’s teams can work smoothly and efficiently. This role serves as the frontline for technical support, with a strong emphasis on troubleshooting Mac computers, assisting with software installations, and supporting key applications such as Salesforce and Jira. If you are tech-savvy, love problem-solving, and enjoy helping people navigate technology, this role is for you!, * Provide technical support for hardware, software, and network issues, with a focus on HealthSnap-issued MacBooks and PCs

• Troubleshoot and assist employees with company applications, including Salesforce and Jira
• Diagnose and resolve common computer and software issues such as system crashes, application errors, connectivity problems, and microphone/audio issues
• Offer remote support to off-site employees, ensuring consistent service across the organization
• Assist employees with the effective use of technology by providing training, guidance, and best practices
• Maintain accurate records and documentation of all support activities, troubleshooting steps, and resolutions
• Contribute to internal knowledge base articles and self-service resources
• Escalate complex or unresolved issues to higher-level IT personnel, providing all relevant details for efficient resolution
• Perform other duties as assigned, Provide frontline remote IT support, troubleshoot user access and device issues, manage onboarding and offboarding, configure accounts and permissions, triage tickets, maintain device inventory, ship equipment, and document resolutions. Support macOS, Windows, and iOS devices across platforms including Google Workspace, Microsoft 365, Salesforce, Slack, and internal applications. Participate in rotating weekend on-call coverage and quarterly Austin meetings. Top Skills: Apple Business ManagerGoogle WorkspaceiOSJIRALinearmacOSMicrosoft 365MosyleQuoSalesforceSlackTechformsWindows Golden 1 Credit Union

IT - Help Desk and Desktop - IT Help Desk Coordinator

3 Days Ago In-Office or Remote 26-28 Hourly Entry level 26-28 Hourly Entry level Fintech Provides first-line and tier-two technical support for enterprise applications, user access, computers, mobile devices, networks, audiovisual systems, and banking equipment. Provisions access using least-privilege controls, resolves tickets within service levels, performs hardware and software installations, maintains system configurations, documents procedures, develops knowledgebase content, supports compliance requirements, and escalates unresolved or security-related issues. Top Skills: Cash DispensersCheck ScannersCredit Card MachinesiOSLanMultifunction DevicesPin PadsPrintersRole-Based Access ControlService Desk Ticketing SystemsVms Host SystemWanWi-FiWindows 10Windows 7 AmeriSave Mortgage Corporation

• Proven experience supporting Mac computers, including hardware troubleshooting and macOS software support
• Familiarity with Salesforce and Jira is strongly preferred
• Strong analytical and problem-solving skills with the ability to diagnose technical issues efficiently
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced environment and manage multiple priorities at once
• Customer-focused attitude with patience and a desire to help others

Posted Yesterday Remote Hiring Remotely in United States 50K-65K Annually Entry level Remote Hiring Remotely in United States 50K-65K Annually Entry level Provides frontline technical support for MacBooks, PCs, software, networks, Salesforce, and Jira. Troubleshoots hardware, software, connectivity, audio, and application issues; supports remote employees; trains users; documents resolutions; maintains knowledge resources; and escalates complex problems to higher-level IT staff. The summary above was generated by AI, * Competitive salary and benefits package

• Opportunity for professional growth and development
• Collaborative and inclusive work environment
• Meaningful work that makes a positive impact on healthcare accessibility and outcomes, Remote United States 24-26 Hourly Entry level 24-26 Hourly Entry level Fintech Provides Tier 1 technical and procedural support through phone, email, and chat. Diagnoses hardware and software issues, researches solutions, documents interactions and resolutions, routes requests, escalates urgent or complex problems, and stays current on system updates. The role also assists senior IT staff and requires strong communication, problem-solving, attention to detail, Windows 11 and Microsoft 365 knowledge, and reliable high-speed internet for remote work. Top Skills: EthernetMicrosoft 365Windows 11

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely, and deliver personalized patient experiences when it’s needed most.

Be part of an organization built on teamwork, innovation, mutual respect, and equality for all. We believe in the power of prevention over treatment, after our co-founders experienced how modern healthcare failed their loved ones, they knew there had to be a better way. We believe that every patient deserves to receive the right care, at the right time, and in the right location - regardless of their condition or status.

We lead with empathy above all else, and place the patient at the center of everything we do. Working at HealthSnap means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership - and lead with empathy - and expect each employee to recognize that real patients rely on HealthSnap every day.