Technical Support Specialist

The Specialist, Technical Support provides day-to-day technical support to the Information Systems department. Essential Duties and Responsibilities Typical responsibilities include, but are not limited to, the following:

• Install, configure, repair and replace PCs
• Install, configure, repair and replace telephones
• Configure basic network interfaces on various devices
• Troubleshoot basic networking issues
• Configure Avaya to include adds, moves and changes.
• Provide technical assistance as required
• Maintain firm’s printing environment-training provided

• Knowledge of PC architecture
• Good understanding of how all subsystems work in a PC and interact with each other
• Good working knowledge of networking and basic TCP/IP configurations
• Knowledge of Windows 7 & Windows 10
• Basic electronics knowledge
• Good understanding of Avaya phone systems to include adds, moves an changes
• Ability to work on new equipment and devices without formal training
• Ability to manage a varied workload and meet deadlines
• Must be punctual and reliable
• Strong interpersonal skills
• Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
• Excellent written and verbal communication skills
• Ensure confidentiality of all the Firm’s and clients documentation and information

Education and/or Experience

• Bachelor’s degree or equivalent military experience

• Previous experience with extensive focus on PCs on a network in a medium to large corporate environment