IT Consultant I

The IT Consultant will work with technical and business stakeholders to maintain recovery plans and inventories, coordinate DR testing activities, collect supporting evidence, track remediation items and risks, and help ensure the organization’s recovery documentation remains accurate and audit-ready., * Develop, update, and maintain Disaster Recovery Plans, Runbooks, and Test Plans.

• Maintain ServiceNow BCM records, recovery information, and inventories.
• Coordinate DR-related meetings, testing schedules, and evidence-collection activities.
• Support Disaster Recovery testing and documentation activities.
• Track remediation actions, identified risks, and compliance metrics.
• Assist with audit evidence collection, preparation, and reporting.
• Perform CMDB validation and data-quality analysis.
• Work with application, infrastructure, cloud, and other technical teams to maintain accurate recovery information.
• Ensure DR documentation and recovery inventories remain accurate and current.
• Provide operational and administrative support for the overall Disaster Recovery Program.

• 2-5 years of experience in Information Technology, Disaster Recovery, Business Continuity, IT Governance, or a related area.
• Firm understanding of Disaster Recovery principles and practices.
• Experience developing and maintaining Disaster Recovery Plans, Runbooks, Recovery Plans, and Test Plans.
• Experience supporting or coordinating Disaster Recovery testing and recovery exercises.
• Strong documentation, organizational, tracking, and coordination skills.
• Experience maintaining recovery-related information, inventories, or records.
• Experience tracking risks, remediation activities, compliance requirements, and program metrics.
• Experience supporting audit evidence preparation and reporting.
• Familiarity with infrastructure, cloud, and application environments.
• Ability to work effectively with technical teams and business stakeholders.

Desired Skills & Experience

• Experience with ServiceNow, preferably ServiceNow BCM / Business Continuity Management.
• Experience with ServiceNow CMDB or similar configuration management databases.
• Experience performing CMDB validation and data-quality analysis.
• Experience with SharePoint, Excel, and Microsoft 365.
• Understanding of application and infrastructure recovery requirements.
• Experience supporting compliance, governance, risk, or audit-related activities.
• Strong analytical skills with attention to detail and data accuracy.