Application Support Engineer

• Deliver second-line technical support for end-user hardware, software, and application issues across the business
• Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams
• Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment
• Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency
• Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching
• Assist with account, access, and device administration in Active Directory and Azure AD environments
• Perform foundational network troubleshooting to identify connectivity issues and support issue resolution
• Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation
• Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues Requirements - Experience providing Level 2 or Application Support in an IT environment
• Working knowledge of Microsoft Intune for endpoint management and policy support
• Practical PowerShell scripting ability for task automation and administrative support
• Strong background supporting Windows operating systems and end-user hardware
• Familiarity with Active Directory; exposure to Azure AD is an advantage
• Basic understanding of networking concepts and troubleshooting methods
• Willingness to assist with frontline support tasks, including device provisioning and user support
• Experience with enterprise hardware and technologies such as Dell systems or Cisco environments is beneficial Technology Doesn’t Change the World, People Do.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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