Genesys Cloud CX Platform Engineer
BITCOT INC
United States
3 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Compensation
$80,000.0 - $135,000.0
Working hours
Regular working hours
Job source
Tech stack
JavaScript (Programming Language)
Application Programming Interfaces (APIs)
Amazon Web Services
Interactive Voice Response
Microsoft Azure
Software Code Optimization
DevOps
JSON
Python (Programming Language)
Routing
Node.Js
OAuth
+6 more
Queue Management Systems
Enterprise Software Applications
Genesys
Cloud Integration
Restful APIs
Webhooks
Job description
We are seeking an experienced Genesys Cloud CX Platform Engineer to build, configure, support, and optimize enterprise-scale cloud contact center solutions. This role requires strong hands-on experience with Genesys Cloud CX, IVR development, Architect Flows, routing strategies, platform administration, APIs, and cloud integrations., * Design and develop Genesys Cloud CX solutions.
- Build Architect Flows, IVRs, queues, routing strategies and self-service applications.
- Configure voice, chat, email, SMS, callback and digital engagement channels.
- Develop REST API integrations with CRM and enterprise applications.
- Configure Data Actions, OAuth and webhooks.
- Support production issues, troubleshooting and platform optimization.
- Participate in cloud migration initiatives.
- Collaborate with Architects, DevOps teams and business stakeholders.
- Create technical documentation and deployment guides.
Requirements
- 5+ years of contact center experience
- 3+ years of Genesys Cloud CX
- Architect Flows
- IVR Development
- Queue Management
- ACD Routing
- REST APIs
- JavaScript
- Node.js
- Python
- JSON
- Webhooks
- CRM Integration
- AWS/Azure/GCP
- Strong troubleshooting skills
Preferred:
- Healthcare experience
- Genesys Cloud Certification
- Experience migrating from legacy contact centers
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