IT Support Specialist

As an IT Support Specialist, you’ll provide day-to-day technical support both remotely and on-site. You’ll work directly with employees to troubleshoot issues, deploy and maintain equipment, manage Microsoft 365 services and devices, and respond to help desk requests.

This isn’t your typical sit-at-your-desk-all-day IT position. You’ll have opportunities to visit different Goodwill locations, troubleshoot technology firsthand, and work on a variety of systems and projects.

What You’ll Do

• Troubleshoot hardware, software, network, printer, and workstation issues
• Provide technical support in person, by phone, email, and other remote support methods
• Install, configure, deploy, and maintain computers and peripheral equipment
• Support point-of-sale (POS) systems and technology across Goodwill locations
• Administer Microsoft 365 user accounts, licensing, and service configurations
• Support Exchange, Teams, SharePoint, and OneDrive
• Enroll, configure, and manage devices through Microsoft Intune
• Deploy applications, policies, and security configurations
• Configure and troubleshoot mobile devices, printers, and scanners
• Complete and track help desk tickets within established service expectations
• Create and maintain technical documentation, SOPs, and knowledge-base articles
• Identify recurring technology issues and recommend process improvements
• Travel to Goodwill locations as needed to provide on-site support
• Protect confidential and sensitive information while following IT security standards, Ready to grow your IT career while supporting an organization that makes a difference in the community?

• Associate degree in Information Technology, Computer Science, or related field - or equivalent education and experience
• 2+ years of IT support experience
• Experience troubleshooting workstations and POS systems
• Working knowledge of Microsoft 365 and IT infrastructure
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities
• IT certifications such as CompTIA A+ or Microsoft certifications are a plus
• Valid driver’s license, appropriate auto insurance, and reliable transportation
• Ability to travel between Goodwill locations as needed
• Ability to occasionally work nights, weekends, and on-call support
• Ability to lift up to 25 lbs. independently
• Commitment to a safe, drug-free workplace

• Hands-on experience across a variety of technologies
• Opportunities to expand your IT skills and experience
• Exposure to Microsoft 365, Intune, POS systems, networking, and endpoint support
• Career growth and professional development opportunities
• 20% employee discount
• Paid time off and floating holidays (with tenure)
• Training and development support
• Wellness services, life coaching, and education programs
• Mission-driven work that supports programs throughout our community