Help Desk Technician

We are seeking a Service Desk Technician to provide high-quality technical support and customer assistance for business applications and technology services. This role serves as a key point of contact for users experiencing technical issues, account access concerns, or application-related questions. The ideal candidate will possess strong customer service skills, troubleshooting abilities, and experience supporting end users in a help desk or service desk environment., * Provide technical support and assistance to end users through phone, email, chat, and other support channels.

• Troubleshoot and resolve application, access, account, and system-related issues.
• Respond to customer inquiries regarding system functionality, procedures, and service interruptions.
• Document incidents, requests, troubleshooting steps, and resolutions within a ticket management system.
• Escalate complex issues to appropriate support teams when necessary.
• Partner with users to understand business needs and identify technology solutions.
• Perform user account maintenance, including password resets, account unlocks, and access support.
• Collaborate with internal teams to resolve incidents and improve the overall customer experience.
• Follow established service processes, procedures, and service-level expectations.
• Maintain accurate records and ensure timely follow-up on support requests.

• Experience in a help desk, service desk, call center, or customer support environment.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience supporting end users with application, website, or account-related issues.
• Familiarity with ticketing or IT service management systems.
• Strong customer service mindset with the ability to handle issues professionally.
• Ability to work independently while managing multiple priorities.
• Comfortable working in a fast-paced support environment., * Experience supporting business applications, web-based platforms, or customer-facing technology solutions.
• Familiarity with productivity and collaboration software.
• Experience with user account administration and access management.
• Exposure to multi-team or multi-vendor support environments.
• Relevant technical certifications are a plus., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Writing Operations Leadership Management Service Level Problem Solving Customer Service Customer Support Technical Issues Technical Support Help Desk Support Customer Inquiries Business Valuation IT Service Management Full Stack Development Call Center Experience Business Transformation Troubleshooting (Problem Solving) $37,440 - $41,600 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.