BMC Remedy ARS ITSM Senior Developer

• Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB.
• Managing CMDB data model and Asset
• Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments.
• Ability to troubleshoot applications at the workflow and database level
• Experience of Asset Management
• Create and/or update Remedy documentation to comply with software lifecycle methodologies
• Integration of Remedy with other systems using webservice, REST and APIs.
• Must have experience with direct database query technologies.

• Bachelor’s Degree and 4 or more years of BMC Remedy Development experience
• Strong troubleshooting skills
• BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO)
• Experience with integration methodologies like REST, Web Services etc.
• Experience of working on various Operating Systems, and Databases
• Experience of working in latest Remedy versions on Helix.
• Exposure to agile methodology and tools.

Technical skills

• Knowledge of BMC Remedy ARS.
• Knowledge of CMDB, ITSM, DWP

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today-one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI-where your ideas and actions make a difference. ]]>