1st/2nd Line Support Engineer

You will be customer facing to educate and onboard the technical side of the client process (not doing sales!), whilst supporting the service desk with 1st/2nd line tickets.

• Networking experience - Routers, Switches and Connectivity.
• Previous MSP experience is ideal. If not, you’d be comfortable on a busy service desk to quickly resolve tickets.
• Proficient experience within Windows and Mac environments.
• O365, SharePoint, Exchange and Microsoft Entra ID (Azure Directory) experience.
• Good understand of documentation.
• Hardware knowledge and troubleshooting.
• Ninja RMM and Connectwise.
• Telephony.

• A genuinely friendly and professional team around you.
• Broad experience within a managed service provider - enterprise projects, client facing, deployment, infrastructure designs, security, cloud and much more.
• 25 Days Paid Holiday per year plus public holidays.
• Free Parking.
• Breakfast Morning Fridays. Early Finish Fridays Quarterly success meetings offsite with the larger group team.
• The opportunity to work with two MSP founders/owners that need your help to grow the business, not just log tickets!

middle is partnered exclusively with a fast-growing MSP (IT Consultancy) based in Hook to find a new 2nd Line Engineer! The business has been operating for 18 months and are continuously growing with new clients being onboarded every week. They are backed by a larger group entity but feel like a start-up environment, ideal for someone looking for more autonomy with an MSP.