Cloud Technical Solutions Engineer, SAP Priority Solutions

• Understand customer impact, manage escalations through diagnosis, troubleshooting, and resolution on Google Cloud Platform (GCP) products through excellent customer management. Contribute to Supportability Engineering with product, SRE, and engineering teams to improve product quality and reduce contact rate.
• Develop an in-depth understanding of SAP-on-GCP and SAP on Google Bare Metal Solutions (BMS) technologies and solutions by troubleshooting, reproducing, and determining root causes.
• Act as subject matter expert for internal/external stakeholders and customer organizations, resolve technical deployment obstacles, and improve SAP-on-GCP/BMS and other products through understanding issue management and resolution processing.
• Improve support experience for SAP-on-GCP/BMS. Develop best practices based on learnings from support of cloud-based SAP solutions according to customer requirements and technical implementations.
• Work with team of developers/consultants that globally ensure 24-hour customer support. Work non-standard work hours or shifts.

• Bachelor’s degree in Science, Technology, Engineering, Math or equivalent practical experience.
• Experience supporting customers in enterprise cloud.
• Experience with SAP technologies and architecture/infrastructure needs in compute infrastructure, supporting, developing, and maintaining cloud solutions.
• Experience reading and debugging code (e.g., Java, C, C++, .NET, Python, Shell/Bash, Perl/JavaScript).

Preferred qualifications:

• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS, etc.).
• System/network administrator level knowledge of Linux/Unix.
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc).
• Familiarity with SAP basic operations on public cloud around core production concepts (i.e., high availability, disaster recovery, multi-tenancy, scale out and scale up architectures, shared storage solutions, clustering solutions, etc.).
• Familiarity with SAP proprietary technologies and architecture (e.g., ABAP programming, Java programming, SAP HANA technology and administration).
• Excellent attention to detail, troubleshooting, and written and verbal communication skills.

The Google Cloud Platform team helps customers transform and build what’s next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.