Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£35,977.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Outlook Virtual Private Networks (VPN) Citrix Systems Windows Desktop

Job description

• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails intimely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources andOffer Solution to customers.
• Research, identify, and resolve customer complaints usingapplicable software.
• Route calls and tickets to appropriate resources and Domains whocan best support he user,
• Document all call information according to standard operatingprocedures.
• Recognize, document, and alert the management team of trends incustomer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Requirements

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.co.uk

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