Apps Support Intmd Analyst - EMEA Core Accounts

Citigroup Inc.

4 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

7 years minimum

Compensation

£51,081.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Confluence JIRA CA Workload Automation Ae Backup Devices Cloud Computing Couchbase Servers DevOps MongoDB OpenShift Oracle Databases Talend File Transfer Protocol (FTP)

+4 more

Apache Kafka Kibana Splunk Appdynamics

Job description

Responsible for Batch Management , End of version Software’s and toolsets Upgrades , Automate Manual Tasks and Platform Build Project Management.
Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Develop and maintain technical support documentation.
Ensures that storage and archiving procedures are in place and functioning correctly
Ongoing capacity planning and expansion to keep pace with rapidly increasing platform needs.
Act as escalation point for TTS Client base to address issues relating to Core Account Non Production Environments and Applications
Ensure Daily core account Batches are stable and Meet SLA .
Lead and coach the team structuring appropriate training and development and eliminating road blocks to team performance
Leads technical engagement with audit, regulators, clients, and third parties when required
Provides technical interface between development and operations teams
Supports program planning, engineering work breakdown structure, task estimation and scheduling
Accountable for Environment stability , quality, performance, reliability, serviceability,
Demonstrated high expertise in the domain or a related engineering discipline
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

Requirements

7-10 years’ experience in an Application Support role.
Knowledge of Core Account Batches , Interfaces, DevOps.
Ability to ensure quality, reliability, and timeliness of work products and systems.
Knowledge of operating platforms/software specific to banking including Unix/Linux Eco System.
Experience in application support and banking domain specifically in Flexcube, Kafka, EMS, Fuse , Talend administration
Excellent verbal and written communication skills and be able to produce clear, concise documents for the Non production support team and the wider team
Experience on managing multiple Releases/Projects implementations/production rollouts.
Product Management - design, development, testing and integration/transition/transformation
Experience working across multiple lines of business in a corporate function
Experience in trouble shooting and setting up new configuration in NDM , MQ , FTP, Kafka, SFTP file transmission
Good Understanding in JIRA , Services Now and Confluence
Good Understanding ITRS Monitoring , Kibana, AppDynamics and Splunk Tool Sets
Good conceptual Knowledge on Oracle Database , restores , Backups and Performance tunning
Good experience in Autosys, developing and deploying Autosys JILs, Managing batches scheduled in Autosys
Good to have - Experience with cloud based technologies - Openshift, Couchbase, MongoDB
Good to have - Experience with cloud based technologies - Openshift, Couchbase, MongoDB

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