3rd Line Infrastructure Support Analyst - Windows

• Investigate, troubleshoot, and resolve complex infrastructure incidents
• Ensure service levels and operational targets are achieved
• Improve first-time fix rates and customer satisfaction
• Support Windows Server, Active Directory, Entra ID, and virtualisation platforms
• Perform root cause analysis and contribute to problem management
• Assist with technical escalations and mentor colleagues where required
• Follow change, incident, and security management processes
• Maintain accurate records in ITSM platforms
• Support reporting, documentation, and operational governance activities

Technologies:

• Active Directory
• Azure
• Hyper-V
• Support
• ITIL
• ITSM
• Microsoft Intune
• PowerShell
• Security
• VMware
• Windows
• Cloud

• Significant experience supporting large-scale enterprise or hybrid infrastructure environments
• Strong expertise in Microsoft Windows Server, Active Directory, Microsoft Entra ID, and VMware and/or Hyper-V
• Experience supporting authentication, authorisation, access management, and identity services
• Knowledge of DNS, DHCP, Group Policy, and core Microsoft technologies
• Understanding of ITIL service management principles
• PowerShell administration and automation experience
• Strong analytical and problem-solving abilities
• Excellent communication and stakeholder engagement skills
• Desirable: experience with Microsoft Intune or Workspace ONE, Azure Privileged Identity Management (PIM), Azure Identity Governance, VMware administration, Quest migration and administration tools, Ivanti technologies, and hyperconverged infrastructure platforms
• Desirable: Microsoft technical certifications, particularly in Windows Server or Identity and Access Management
• Must currently hold UK Security Clearance (SC) or be willing and eligible to undergo clearance during onboarding

We are recruiting multiple 3rd Line Infrastructure Support Analysts to join a skilled technical support team at a leading technology services organisation supporting enterprise and public sector customers. The role supports critical, secure, large-scale hybrid environments and combines proactive and reactive support, incident resolution, troubleshooting, and service improvement. This is a hybrid-working opportunity offering a competitive salary, on-call compensation, overtime, and excellent benefits. We invest in professional development and promote an inclusive culture that encourages collaboration, innovation, and continuous learning. Modis International Ltd and Modis Europe Ltd are equal opportunities employers.