Technical Support Specialist

• Nedap in Healthcare o Back

• Careers Technical Support Specialist Groenlo, Netherlands 32 - 38 hrs € 3.650 - € 4.350 Hybrid What are you going to do? At Nedap, we develop Nedap Ons: a suite of software applications that supports healthcare professionals in their daily work. We aim to make our applications fit their workflows as closely as possible, so they can focus on providing good care for the people who need them. Our support team helps application administrators at healthcare organizations with functional and technical questions about the Ons Suite. As a support specialist, you do more than listen: you explore the question behind the question. You ask follow-up questions, learn about the customer’s workflow, and take ownership of finding the right solution. You work independently, with your team there to support you. Your responsibilities You are the first point of contact for our customers’ application administrators. Within Nedap’s healthcare support team, you connect customers with our developers. You investigate how our applications interact with other systems and where issues arise, working with customers, developers, and software suppliers that integrate with the Ons Suite. In practice, this means you: Support Handle questions from application administrators through tickets and phone calls. Investigate Ask follow-up questions to understand the underlying need and explore how our software fits into the customer’s workflow. Translate Turn customer needs into clear input for our developers. Collaborate Work with colleagues, developers, and software suppliers that integrate with the Ons Suite to find solutions. Follow through Agree on next steps, track progress, and keep customers informed. Improve Identify opportunities to improve our applications, knowledge, and ways of working, and take initiative to put them into practice. Your team You will join Nedap’s healthcare support team, providing second-line support to our customers’ application administrators. Colleagues bring different areas of expertise, and we work together to help customers move forward.

• Development opportunities: Plenty of room for personal and professional growth within Nedap. At Nedap, you have the freedom to make decisions, contribute ideas, and develop yourself. We are looking for someone who actively uses that freedom. You are curious about how systems communicate, for example through APIs, and how Single Sign-On (SSO) works. How you learn, collaborate, and take responsibility matters most to us. In addition, you have:

• A bachelor’s degree from a university of applied sciences (Dutch HBO) or higher.
• A good command of Dutch and English.
• Knowledge of healthcare planners’ workflows or experience with technical integrations and data connections is a plus, but not required.
• An affinity with healthcare is a plus, but not required.

We share knowledge, support each other, and take ownership of our work. There is room for initiative, humor, and personal development. You have the freedom to shape your approach, with colleagues to turn to when you need support. We share one ambition: creating a positive customer experience, every day. Our offer What’s in it for you? We have the ambition and the ability to shape the future. And we need people with the drive to turn that ambition into meaningful impact. You will have the opportunity to contribute to something truly unique, together with more than 1,000 like-minded colleagues. From day one, you will help us fulfill our purpose: Technology for Life. The way you grow, take initiative, and make an impact brings our purpose to life. We shape what’s next. Together.

• Salary: Based on your knowledge and experience. The salary for this role ranges from €3,650 to €4,350 gross per month , based on a full-time, 38-hour working week.
• Financial benefits: We offer a thirteenth-month salary, a good pension plan, profit sharing, and the opportunity to become a Nedap shareholder.
• Freedom and trust: You coordinate your working hours and time off with your colleagues to achieve a good work-life balance.
• Professional challenges: Room to explore new ideas, work on challenging projects, and collaborate with and learn from more than 1,000 driven, like-minded colleagues., Good to know: You are available to work 32-38 hours per week. Hybrid working is common at Nedap, and you and your team decide together on your working hours to support a healthy work-life balance. You are expected to be on our campus in Groenlo at least twice a we Hi, I’m , . Interested in this opportunity? I’d love to hear from you. Apply using the application button and submit your CV and/or motivation letter. If you have any questions, feel free to contact me at . At Nedap, we see AI as a valuable tool to help us work smarter.