IT Performance Analytics Lead

Proclinical is seeking an IT Performance Analytics Lead for a hybrid contract role based in Hook. In this position, you will oversee IT performance data and analytics across Global IT, manage stakeholder demand, and collaborate with various teams to deliver actionable insights for operations management. This role also involves governing the Global Service Management data product and ensuring alignment with enterprise priorities., * Develop and implement a roadmap and governance framework for IT performance data and analytics, ensuring alignment with stakeholder needs and organizational goals.

• Manage the Global Service Management data product, focusing on data quality, access, compliance, platform efficiency, cost-effectiveness, and business outcomes.
• Supervise contracted data and reporting engineers, overseeing workload capacity, delivery quality, and supplier accountability.
• Establish a transparent process for analytics requests, including intake, prioritization, and delivery, with clear service levels and stakeholder communication.
• Collaborate with SIAM and ITSM teams to define KPIs, standardize definitions, and implement data-quality controls for service performance and team compliance.
• Drive adoption of best practices and continuous improvement initiatives.

• Bachelor’s degree in a relevant discipline or equivalent education and experience.
• Proven expertise in IT performance, service management, data analytics, or technology operations.
• Strong skills in stakeholder engagement, data governance, demand management, executive communication, KPI design, data quality, compliance reporting, and vendor management.
• Familiarity with ITSM data and tools, including Microsoft Power BI and Databricks.
• Knowledge of ITIL service-performance frameworks, data-product management, and data governance.
• Experience leveraging compliance and operational data to enhance service quality, risk management, productivity, and cost efficiency.
• Prior experience working in a global, regulated enterprise environment.