Senior Development Lead - Advanced RPA

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• Conduct detailed E2E assessments - Process discovery / mapping tech flows and identify bottlenecks, Process laggards etc linked to workflows & tech
• Identify digital transformation opportunities and bring best practices from existing relationships / accounts - Tool positioning will be key here
• Derive benefit quantification from the identified opportunities for management review
• Create a detailed solution document from the findings gathered for transformation / automation during assessments
• Drive awareness regarding transformation across delivery / support teams on regular basis
• Work with cross-functional teams on automation projects and ensure closure
• Drive Idea Innovation / value creation within delivery / support teams

Best Practices, Automation, Cross-Functional, Call Centers, Lean Manufacturing, Analysis Skills, Artificial Intelligence (AI), Communication Skills, Storytelling, Leadership, 6 - 8 years Overall Work experience

BPO/GBS service industry experience

2 - 5 Yr experience in Transformation role, * Relevant experience in Digital Transformation, knowledgeable about automation tools and platforms used in contact center industry

• Hands on experience in process diagnostic study, VSM, lean techniques, brainstorm solutions
• Good analytical skills to drive meaningful conversations using insights from data
• Knowledge of GEN AI solutions, tactical automations is an added advantage
• Strong Communication and storytelling skills, should have experience in and be able to influence decisions
• Exposure to multiple Industry desired
• Hands-on with presentations for leadership reviews, Bachelor’s degree/Post Graduate degree, LSS certification, Gen AI tech certifications are also preferred

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.