PC Service Desktop

Leadership CompTIA A+ Issue Tracking Problem Solving Customer Service Office Equipment CompTIA Network+ Technical Issues Support Services Operating Systems Technical Support Help Desk Support Computer Hardware Hardware Security Business Valuation Information Systems Full Stack Development Digital Communications Business Transformation Wireless Distribution Systems Microsoft Certified Professional Troubleshooting (Problem Solving) Microsoft Certified Systems Engineer, Provide over-the-phone, remote, and desk-side support services to end users technical issues related to usage of computer hardware, software and mobile devices. Specialist will respond to inquiries via telephone, email, and walk-in requests for technical support from end users. Troubleshoot incidents as well as provide knowledge of commonly-used concepts, practices, and procedures within field. Rely on instructions and pre-established guidelines to perform functions of the job., Consistently deliver excellent customer service as first level telephone, digital communication, and walk-in support contact.

Document, track, monitor, and follow up on all assigned issues ensuring timely resolution to include but not limited to:

o Password Resets

o User setups

o Application support

o Hardware support

o Phone swaps/support

o Workstation / laptop configurations

o Workstation / laptop imaging

o Printer / copier service

Work to escalate Level 2 and above issues to appropriate support groups

A solid understanding of core technologies and troubleshooting methodologies in the area of information systems. (i.e., networking, telephony, operating systems, hardware, security, etc.)

Other duties and responsibilities as assigned.

Accountability:

Comply with all company policies and procedures.

Prompt, punctual, and regular attendance during core business hours, in an office environment (not a telecommuting position), currently located in the Stapleton area of Denver, including a reliable means of transport to and from work. Ability to occasionally travel between corporate offices and jobsites within the Denver Metro Area, during work hours.

All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected.

Minimum Physical Requirements:

While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.

High School Diploma required, 1+ years work experience in a Help Desk environment preferred

MCSE, MCP, CompTIA A+ and Network+ are preferred but not required.

Receives direct supervision.

Use problem solving skills to troubleshoot problems or situations

Construction background/knowledge a plus

Skills

Desktop, Windows 10

Top Skills Details

Desktop,Windows 10

Additional Skills & Qualifications

ServiceNow, would like ticketing tool experience. To image laptops, they utilize WDS. The ticketing system they utilize is Manage Engine, Service Desk+. Required to be onsite and need reliable transportation, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Done Job Type & Location

This is a Contract position based out of Aurora, CO. Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.