IT Support Analyst

Assist with Information Systems Tasks: Support basic planning and routine administration of IT systems under close supervision. Learn foundational concepts and follow guidance from senior staff.

Follow Procedures to Troubleshoot Simple IT Issues: Use established checklists and instructions to help resolve straightforward hardware, software, or network problems. Escalate complex issues to more experienced team members.

Provide Basic End-User Support: Help users with common software and hardware questions, set up new equipment as directed, and document issues using standard forms. Always seek help for unfamiliar problems.

Document and Escalate Incidents: Record incident details accurately and promptly using provided templates. Refer unresolved or complex incidents to senior staff.

Participate in Root Cause Analysis: Contribute to discussions about recurring issues and learn how to identify basic causes. Suggest follow-up actions with guidance from supervisors.

Install and Configure Software with Guidance: Assist in installing and updating software or applying patches to workstations and devices, following step-by-step instructions. Learn about maintaining the Microsoft Security stack.

Monitor System Performance: Perform routine checks and basic tests on IT systems to help ensure security and reliability. Report any unusual findings to senior staff.

Support Process Improvements: Share observations about daily tasks and suggest small improvements. Learn about divisional practices and how processes are updated.

Identify Policy Violations: Learn to recognize and report clear violations of organizational policies, always consulting with supervisors before taking action.

Assist with Risk Mitigation: Help apply patches and support hardware lifecycle activities as directed, learning how these actions reduce risk.

Learn Basic Scripting for Automation: Begin learning scripting technologies (such as PowerShell) to support simple automation tasks, with training and supervision.

Contribute to Documentation Efforts: Participate in creating and updating enterprise-wide documentation by providing feedback and helping with basic tasks.

Stay Informed on Technologies: Regularly review updates and new technologies introduced in the organization, focusing on those relevant to entry-level responsibilities.

Demonstrate Customer Service and Problem-Solving: Show a positive attitude, communicate clearly, and work collaboratively to resolve basic issues. Ask questions and seek feedback to improve skills.

CompTIA A+ Checklists Positivity Encryption Tokenization Communication Risk Mitigation Problem Solving Customer Service Computer Science CompTIA Network+ Hardware Support Network Security Microsoft Servers Windows PowerShell Business Valuation Root Cause Analysis Process Improvement Information Systems Full Stack Development Business Transformation Public Key Infrastructure Microsoft Defender Antivirus End-User Training And Support Endpoint Detection And Response Microsoft Certified Professional Troubleshooting (Problem Solving), A degree or diploma in Computer Science, Information Systems, or Network Security from an institute of technology or university is required.

Microsoft Server systems certifications such as Microsoft MCP, A+, Network+ are valued

Alternatively, a combination of equivalent training and experience will be considered.

Knowledge of Microsoft security platforms, EDR, IPS, Next Gen Firewalls, IAM, PKI, encryption, and tokenization.

Strong communication, analytical, and problem-solving skills.

Ability to train and advise staff on a variety of IT technologies.

Demonstrate basic to intermediate scripting knowledge and skills with PowerShell

Demonstrate excellent oral and written communication skills

Ability to manage multiple tasks in a time-critical production environment Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

TEKsystems

Green Bay, WI*On-Site

Planning Firewall Scripting Templates Operations Leadership Consulting, We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.