IT Support Administrator

We are seeking an IT Support Administrator to serve as the first point of contact for technical support across the organization. This role is responsible for providing help desk and desktop support, resolving user issues, managing support tickets, and assisting with the administration of IT systems and end-user technologies. The ideal candidate is customer-focused, technically curious, and eager to grow their IT knowledge while supporting a fast-paced business environment.

The IT Support Administrator will work closely with corporate users, site support teams, and other IT professionals to ensure timely issue resolution and a positive user experience. This position offers strong exposure to enterprise technologies, cybersecurity tools, infrastructure support, and IT operations., * Serve as the primary point of contact for technical support requests, providing timely and professional assistance to end users

• Troubleshoot and resolve hardware, software, workstation, printer, and basic network connectivity issues
• Manage and document incidents, service requests, and resolutions using Jira and other IT service management tools
• Provide desk-side and remote support for corporate users and business teams
• Escalate complex issues to appropriate IT teams while maintaining ownership and communication throughout the resolution process
• Assist with workstation deployments, imaging, software installation, patch management, and hardware lifecycle activities
• Support user account administration, including Active Directory and Microsoft 365-related tasks
• Monitor system health and perform routine operational checks to help maintain system reliability and security
• Assist with maintaining and updating technical documentation, knowledge base articles, and support procedures
• Participate in troubleshooting efforts and contribute to root cause analysis for recurring incidents
• Support IT security initiatives by assisting with software updates, endpoint protection, and compliance-related activities
• Learn and utilize automation and scripting tools, including PowerShell, to improve operational efficiency
• Collaborate with IT teams to support ongoing projects, technology upgrades, and process improvements
• Maintain a high level of customer service while effectively prioritizing and managing multiple support requests

CompTIA A+ Encryption IT Security Communication Microsoft 365 Cyber Security Problem Solving Desktop Support Customer Service Computer Science Active Directory CompTIA Network+ Network Security Patch Management Technical Support Help Desk Support Endpoint Security Windows PowerShell Business Valuation Root Cause Analysis Information Systems Technical Curiosity Enterprise Security IT Service Management Organizational Skills Full Stack Development Technical Documentation Network Troubleshooting Business Transformation Public Key Infrastructure Microsoft Defender Antivirus Identity And Access Management Endpoint Detection And Response Microsoft Certified Professional Troubleshooting (Problem Solving), * Degree or diploma in Computer Science, Information Systems, Network Security, or a related field; equivalent combinations of education and experience will also be considered

• Experience providing technical support in a help desk, service desk, desktop support, or IT support environment
• Knowledge of Windows operating systems, desktop hardware, and Microsoft 365 applications
• Experience using ticketing systems and IT service management platforms
• Familiarity with Active Directory, user account administration, and workstation deployment processes
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent verbal and written communication abilities
• Ability to manage multiple priorities and work effectively in a time-sensitive environment
• Strong organizational skills and attention to detail, * Microsoft certifications such as MCP, A+, Network+, or related credentials
• Knowledge of Microsoft security technologies and enterprise security best practices
• Exposure to endpoint detection and response (EDR), identity and access management (IAM), PKI, encryption, and firewall technologies
• Experience with software imaging, patch management, and endpoint administration
• Basic to intermediate PowerShell scripting experience
• Experience supporting enterprise applications and business-critical systems

Technical Skills

• Technical Support
• Help Desk / Service Desk Support
• Desktop Support
• Windows 10/11 Administration
• Active Directory
• Microsoft 365
• Application Support
• Hardware Troubleshooting and Repair
• Workstation Imaging and Deployment
• User Account Administration
• Ticketing Systems (Jira preferred)
• Hardware and Software Configuration
• PowerShell
• Customer Service
• Incident Management, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.