Onsite Systems Administrator

Onsite Support

• Visit client sites daily to diagnose and resolve hardware, software, server, and network issues
• Respond to onsite emergencies like network outages and failed equipment
• Install and configure Windows and Mac workstations, servers, switches, firewalls, access points, phones, and UPS units
• Work in network closets and server rooms: cabling, rack and stack, labeling, and cleanup
• Be the onsite hands for our senior engineers, NOC, and project teams

Systems

• Support Microsoft 365, Exchange, SharePoint, Active Directory, Entra ID, Windows Server, and SQL
• Support virtual environments (VMware, Hyper-V, Parallels) and remote access solutions (VPN, Terminal Services)
• Maintain firewalls and VPNs, and support backup and disaster recovery solutions
• Stage and test equipment before deployment, and handle vendor RMAs for failed hardware
• Work remote escalations from the service desk between scheduled visits
• Review client systems and recommend improvements to performance and security

Clients and Team

• Explain what you found and fixed to clients in plain language, and keep them informed about progress, upcoming changes, and scheduled outages
• Document your work clearly in ConnectWise and IT Glue
• Mentor Tier 1 technicians and Field Specialists and bring them along on site visits

• 2 to 4 years of IT support experience (field, onsite, or MSP experience is a big plus)
• Strong troubleshooting across Windows, macOS, Microsoft 365, servers, and networks
• Solid networking fundamentals: TCP/IP, DHCP, DNS, VLANs, switching, and wireless
• CompTIA A+ or a Microsoft Fundamentals certification, plus willingness to earn an associate-level certification within your first year (training provided)
• Valid driver’s license, clean driving record, and reliable transportation
• A professional, friendly presence, with strong active listening and communication skills
• Able to handle multiple priorities in a fast-paced environment
• Able to lift [50] lbs, climb ladders, and work in tight spaces
• Network+, IT Glue, SonicWall SNSA, Fortinet FCA, Cisco CCST, VMware VCTA, or ITIL 4 Foundation certifications are a plus
• VoIP, Veeam, or structured cabling experience, or a degree in Computer Science or a related field, is a plus

Schedule

• Monday to Friday, 6:00 AM to 3:00 PM, with an on-call rotation
• Daily local travel to client sites across Boise and the Treasure Valley

Compensation and Benefits

• $30.00 to $34.00 per hour, based on experience, overtime eligible
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid certification training, paid time off, and room to grow

Some problems can’t be fixed from a remote session. That is where you come in. cloudIT is a growing Technology Service Provider headquartered in Phoenix, delivering IT, cloud, and security services to clients across 10 states and 3 countries.