Desktop Analyst II

n Join a leading organization that values innovation and exceptional customer service. As a Desktop Analyst II, you’ll play a vital role in supporting internal employees with hands-on desktop support, refresh work, and IT troubleshooting. This full-time, on-site opportunity offers great visibility within a growing company, with the potential to convert to a full-time employee based on performance. If you enjoy interacting with clients, working in a fast-paced environment, and continuously developing your technical skills, this role provides a rewarding platform to grow your career.

• 2+ years of desktop support experience supporting Windows and Mac systems \n

• Hands-on experience with workstation setup, refreshes, and troubleshooting hardware and software \n

• Knowledge of ServiceNow, Outlook, and end-user device deployment \n

• Strong customer service skills and professional communication \n

• Ability to work onsite full-time and support in-person client interactions \n

• Experience with Active Directory, Office 365, networking, and mobile device support \n, * Prior experience with refresh work and support for conference room technology \n

• Familiarity with ServiceNow ticketing system \n

• Experience in a fast-paced, client-facing IT support environment \n

• Knowledge of security policies related to device imaging and configuration \n, * Associate degree, certificate, or Boot Camp in Computer Science or a related field \n

• 2 or more years of relevant IT support experience, ideally supporting Windows and Mac environments \n

• Demonstrated ability to troubleshoot and resolve hardware/software issues efficiently \n

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• Must work 100% in a corporate office Monday through Friday; remote work is not supported for this role \n

• Ability to collaborate with various internal teams and external vendors \n

• Attention to detail and commitment to providing high-quality customer service \n

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This is an excellent chance to develop your technical expertise while contributing to a dynamic team. If you’re eager to advance your IT support career in a supportive environment, we encourage you to apply today.

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