IT Support Specialist

The IT Support Specialist II is a hands-on, customer-facing role responsible for resolving escalated end-user issues, supporting core workplace technologies, and contributing to the stability and security of Stellix’s IT environment. This role combines advanced troubleshooting, ticket ownership, and small project execution to deliver a high-quality support experience for employees across sites and remote locations.

What You’ll Do

• Provide daily onsite IT support in the Foxboro, MA office as part of the IT team by resolving support tickets, ongoing issues
• Help provision and manage new users and configure new or replacement laptops and cell phones for employees.
• Help manage the end user inventory of laptops, monitors, docks, software licensing etc.
• Work with IT vendors on open support issues related to certain IT systems and platforms.
• Provide both onsite and remote office\remote worker support.
• Assist in a variety of IT initiatives and projects.
• Help with developing documentation for procedures, checklists and IT system/infrastructure design.
• Some limited\occasional travel to other offices in the New York\New England area.

• Ability to multitask under pressure
• Desire to be intellectually curious
• Passion for excellence
• Motivated to provide user satisfaction
• Ability to learn quickly with fast learning curve
• Ability to research and problem solve issues encountered for the first time

What You’ll Bring

• 2-8 years in an IT support role or equivalent experience
• Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Must be well versed in all Microsoft Office programs
• Familiar with Microsoft O365 administration
• Familiar with installing, configuring and troubleshooting Windows 11 operating systems
• Active Directory (AD) and Intune\Entre management experience
• Ability to learn and work with IT staff in remote locations while completing work direction independently
• Calm under pressure and ability to communicate clearly with end users.

Preferred Qualifications:

• A+ and\or Network+ certifications
• Windows Server admin experience
• Computer / laptop imaging\Intune experience a plus.
• Experience with network printers and file shares.
• Experience using a help desk / remote support management platform.
• Experience with audio/video meeting room presentation platforms such as tvs\projectors, Screen sharing devices, VOIP phones, Teams\GoTo\Zoom etc.
• Willingness to work off-hours and/or weekends occasionally to support IT issues or projects. (rare), Must be currently authorized to work in the United States.

Here’s What You’ll Get

• Highly competitive Medical, Dental, and Vision Insurance
• Flexible Spending or Health Savings Accounts
• Unlimited Vacation Time
• 10 Paid Holidays
• 12 Paid Weeks Paid Birthing Parent Leave
• Pet Insurance
• Retirement Savings: 401(k) and Employee Stock Ownership Plan
• Employee Referral Bonus
• Professional Development Reimbursement
• Company Paid STD, LTD, and Life Insurance

Compensation: This position offers an hourly pay range of $27 to $30 per hour. The posted pay range represents a good faith estimate of the expected compensation for this role at the time of posting. Final compensation will be determined based on factors such as relevant experience, skills, qualifications, internal equity, and business needs.

On-Site Requirements

This position requires a full on-site presence 5 days per week during the first 4-6 months. Following that period, the role will be on-site four days per week, including Monday, Wednesday, and Thursday, with the fourth on-site day alternating between Tuesday or Friday depending on business needs.

Stellix helps organizations in the life sciences and other critical industries connect strategy, systems, and teams so they can turn digital and AI investments into measurable operational results. Join our team as we design, implement, and govern the adaptive operating models that produce outcomes that matter to our clients and the communities they serve.