IT Systems Specialist

The IT Systems Specialist is a core technical resource within our MSP, responsible for managing advanced technical escalations, executing IT infrastructure projects, and maintaining client environment reliability. This role involves high-level troubleshooting, system deployments, on-call expectations, and collaboration with the help desk team. The IT Systems Specialist sets an example of technical excellence and delivers quality results in a fast-paced, client-driven environment., Technical Support & Escalation

• Serve as the highest technical escalation point for the helpdesk team to resolve complex server, networking, cloud, and infrastructure issues, with management and senior leadership available for high-complexity roadblocks or strategic guidance.
• Participate in the scheduled after-hours on-call rotation, and provide assistance when needed.
• Provide backup support on the helpdesk queue, answering calls and handling tickets during all-hands situations or peak call volumes.
• Translate technical details into simple, clear information when working with clients.

Infrastructure & Implementation

• Execute assigned technical projects-such as server setups, network upgrades, and client migrations-following established scopes and plans.
• Advanced troubleshooting and administration for servers, virtualization (Hyper-V/VMware), Active Directory, Entra ID, and Microsoft 365 environments.
• Install, configure, and deploy firewalls, switches, wireless access points, and core networking hardware (VLANs, VPNs, Routing).
• Perform system migrations, hardware deployments, and security configurations according to project scope.

Process & Documentation

• Monitor operational alerts, system logs, and automated notifications to investigate and resolve client issues as they arise.
• Maintain accurate, comprehensive documentation of client environments, configurations, and network topologies.
• Enforce technical standards and best practices across all client environments.
• Develop detailed knowledge base articles and standard operating procedures for internal technical team use.

Collaboration

• Work closely with the Help Desk Manager and technicians to resolve complex technical challenges.
• Serve as a technical subject matter expert for the team, offering technical guidance and setting high standards for problem-solving.

• 4+ years in IT support or systems administration
• Ability to execute technical projects and meet project deadlines
• MSP experience is strongly preferred.

Technical Skills

• Strong knowledge of Windows Server, Active Directory/Entra ID, Microsoft 365, networking fundamentals, firewalls, and virtualization.
• Proficiency with RMM tools, PSA/ticketing systems, and remote management technologies.

Soft Skills

• Strong analytical, problem-solving, and communication skills.
• Ability to prioritize tasks, lead by example, and manage multiple client priorities simultaneously.
• Self-motivated with a strong sense of ownership to keep projects moving forward efficiently.

Reliable Vehicle and willingness to travel. Occasional overnights possible.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off