IT Support Technician

We’re looking for a hands-on Site Support Technician to join a growing healthcare organization supporting multiple clinic locations throughout the Cleveland area. This position is ideal for someone who enjoys working directly with end users, troubleshooting technical issues, and serving as the go-to IT resource for clinic staff.

What You’ll Be Doing

• Provide onsite technical support for clinic and office staff across multiple locations
• Troubleshoot hardware, software, printer, and connectivity issues
• Respond to and resolve support tickets in a timely manner
• Support workstations, laptops, peripherals, and mobile devices
• Assist end users with system access, application support, and technology-related questions
• Coordinate with internal IT teams to resolve escalated issues
• Document troubleshooting steps, resolutions, and technical procedures
• Help maintain equipment inventory and perform device deployments
• Support day-to-day clinic operations by ensuring technology remains functional and reliable, Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Technical Support, Desktop Administration, Consulting, On Site Support, Healthcare, Identify Issues, Clinical Support, Technical Support, Medical Office Administration, Printers, * 3+ years of hands-on IT Support, Help Desk, Desktop Support, or Technical Support experience

• Experience working directly with end users in an onsite support environment
• Familiarity with ticketing platforms such as ServiceNow or similar ITSM tools
• Strong troubleshooting skills across hardware, software, and common business applications
• Excellent customer service and communication skills
• Ability to prioritize multiple requests and work independently
• Reliable transportation and willingness to travel between local sites as needed

Preferred Experience

• Healthcare IT environment experience
• Multi-site support experience
• Networking or connectivity troubleshooting experience
• Device deployment and inventory management experience

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.