IT Support Specialist

We’re looking for a Site Support Technician to join a growing IT team supporting multiple healthcare locations throughout the Omaha area.

This is a hands-on role for someone who enjoys working directly with end users and solving technology issues in real time. You’ll support clinical and administrative staff, troubleshoot a variety of hardware and software problems, and serve as a trusted local IT resource across multiple sites.

Reliable transportation is required, as travel between locations will be part of the role.

What You’ll Be Doing

• Provide onsite IT support for clinic and office staff
• Troubleshoot hardware, software, printer, and workstation issues
• Support nurses, physicians, and administrative teams with day-to-day technology needs
• Resolve support tickets and document solutions appropriately
• Install, configure, and replace end-user devices and equipment
• Travel between local facilities to provide technical support when needed
• Support user onboarding, equipment setup, and general desktop support activities

• 3+ years of IT Support, Desktop Support, or Help Desk experience
• Experience providing hands-on support directly to end users
• Familiarity with ticketing systems such as ServiceNow
• Strong troubleshooting skills across hardware, software, and operating systems
• Excellent customer service and communication skills
• Reliable transportation for travel between sites
• Strong attention to detail and ability to manage multiple priorities