IT Support Technician

• Provide onsite technical support for clinic and office staff across multiple locations
• Troubleshoot hardware, software, printer, and connectivity issues
• Respond to and resolve support tickets in a timely manner
• Support workstations, laptops, peripherals, and mobile devices
• Assist end users with system access, application support, and technology-related questions
• Coordinate with internal IT teams to resolve escalated issues
• Document troubleshooting steps, resolutions, and technical procedures
• Help maintain equipment inventory and perform device deployments
• Support day-to-day clinic operations by ensuring technology remains functional and reliable

• 3+ years of hands-on IT Support, Help Desk, Desktop Support, or Technical Support experience
• Experience working directly with end users in an onsite support environment
• Familiarity with ticketing platforms such as ServiceNow or similar ITSM tools
• Strong troubleshooting skills across hardware, software, and common business applications
• Excellent customer service and communication skills
• Ability to prioritize multiple requests and work independently
• Reliable transportation and willingness to travel between local sites as needed

Preferred Experience

• Healthcare IT environment experience
• Multi-site support experience
• Networking or connectivity troubleshooting experience
• Device deployment and inventory management experience