Senior Technical Support Specialist

• Install, manage, monitor, tune & troubleshoot SAP systems and databases in accordance with defined SLAs
• Manage & monitor operating systems on all SAP Systems
• Provide SAP basis support to other SAP Teams
• Work with IT Operations team members to design and implement controls for new technologies, systems & their supporting infrastructure to ensure systems are available and recoverable in accordance with our service level agreements
• Availability to work selected weekends to perform off-hours maintenance to ensure our systems are available and secure
• Availability to participate in a rotating on-call program for after-hours emergency support

Provide guidance to other SAP Basis/Auths Team members including external contractors

Technical Support, Technical Support, SAP Web Application Server (AS), SAP Administration, Information Technology & Information Systems, High Tech Industry, Database Design, Performance Tuning/Optimization, SAP, Database Administration, * 10+ years experience in the Information Technology Field

• 3+ years of relational database design, maintenance, performance tuning, upgrading and administering
• 2+ years of SAP HANA database maintenance, performance tuning, upgrading and administering
• 5+ years supporting SAP systems in Windows environments
• 5+ years SAP Basis core support including transport management, patching, enhancement packages and version upgrades.
• Experience implementing and migrating large scale SAP enterprise wide applications and databases to new platforms and versions
• Ability in project planning and execution
• Nice to have -
• Experience with Active Directory including GPOs, SAP NW 7.4+, SAP HANA 2.0+, MS SQL Server 2016+, MS Windows Server 2019+, SUSE Linux 12+; MS Active Directory; MS DNS & DHCP; Network (IP, Subnet, WLAN, VPN,

Other Requirements

Nice to have

Bachelors Degree in Computer Science\Engineering or Equivalent

SAP Certification

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.