Software Support Engineer - Mandarin Speaking

• Provide remote technical support by phone and email for proprietary software applications.
• Troubleshoot Windows operating systems, networking, and system-level issues affecting software performance.
• Install, configure, and support software solutions at customer locations.
• Assist customers with network configuration, system integration, and basic IT administration.
• Diagnose and resolve software and hardware issues both remotely and on-site.
• Conduct customer training sessions both on-site and in classroom environments.
• Set up and maintain Windows servers and database environments as needed.
• Collaborate on and lead technical projects involving software, systems, and infrastructure.
• Document technical issues, solutions, and best practices to improve support efficiency.
• Manage multiple support requests, prioritize effectively, and follow issues through resolution.
• Maintain a professional, customer-focused approach during all customer interactions.
• Work collaboratively with internal teams and customers to identify and implement effective technical solutions.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• Strong experience supporting Windows environments, including Windows 10/11 and Windows Server.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, and basic infrastructure troubleshooting.
• Previous experience in technical support or another customer-facing technical role.
• Must be able to travel within Texas up to 50%
• Must be able to speak Mandarin

Salary: $80,000-$105,000 per year + bonus Comprehensive Benefits Package Remote with up to 50% travel within Texas This role offers a strong mix of customer-facing technical support, software implementation, system integration, troubleshooting, and training. Rather than being limited to a traditional help-desk environment, you’ll have the opportunity to travel to customer facilities, install and configure software, troubleshoot systems in the field, lead technical projects, and train users on specialized software solutions.