Technical Support Specialist

Cynergy Information Technology, LLC is seeking a service-oriented Technical Support Specialist to assist users with technical issues, maintain reliable IT systems, and provide timely troubleshooting support. This position involves diagnosing hardware and software problems, resolving connectivity issues, configuring technology equipment, and helping users work efficiently with business applications., * Provide technical assistance for computers, software, printers, and other IT equipment.

• Diagnose and resolve hardware, software, and operating system issues.
• Respond to support requests through phone, email, remote access, or ticketing systems.
• Install, configure, and update software applications and computer devices.
• Troubleshoot network connectivity, Wi-Fi, VPN, and peripheral issues.
• Assist with user accounts, password resets, and access permissions.
• Document technical incidents, troubleshooting steps, and completed resolutions.
• Escalate complex problems to appropriate technical teams.
• Support system maintenance, security updates, and routine IT operations.
• Help users understand software features and standard technology procedures.
• Maintain accurate equipment records and technical documentation.
• Follow established security practices and protect confidential information.

The ideal candidate will combine technical knowledge with strong communication skills, attention to detail, and a commitment to delivering dependable customer support., * Experience in technical support, IT help desk operations, or a related field is preferred.

• Working knowledge of Windows operating systems and common business applications.
• Understanding of computer hardware, software installation, and troubleshooting methods.
• Familiarity with networking fundamentals, including TCP/IP, DNS, and VPNs.
• Strong customer service, analytical, and problem-solving skills.
• Effective written and verbal communication abilities.
• Ability to prioritize support requests and manage multiple tasks.
• Willingness to learn new technologies and follow established procedures.

Preferred Skills

• Familiarity with Microsoft 365 and user account administration.
• Experience with remote support tools and ticket management systems.
• Basic knowledge of Active Directory or Microsoft Entra ID.
• Understanding of cybersecurity fundamentals and endpoint protection.
• CompTIA A+ certification or equivalent technical training.

• Dental insurance
• Flexible schedule
• Relocation assistance

Cynergy Information Technology, LLC is identified as the employer for this sample job description. Its specific business operations, Fort Worth location, and current hiring status should be verified before publication. The responsibilities and qualifications listed above are suggested for a typical Technical Support Specialist role and are not confirmed company-specific requirements.